About Us
Company Shop Group is the largest commercial redistributor of surplus food and household products in the UK, enabling some of the biggest retailers, manufacturers, food service and logistics providers to unlock value from surplus stock, which may have otherwise gone to waste.
We handle surplus through Company Shop stores and our award‑winning social enterprise Community Shop, building stronger individuals and more confident communities. Working with partners, we deliver incredible impact and are proud to be a good business doing good.
About The Role
We consistently deliver great member service by truly putting our members at the heart of what we do, focusing on the store standards. The Shift Lead is responsible for the effective day-to-day running of the store on shift, leading colleagues to deliver strong operational performance, high standards and a positive member experience. The role focuses on execution, shift leadership and supporting delivery of store plans.
Leadership & People
* Lead colleagues on shift, setting clear expectations and role‑modeling Company Shop Group behaviours
* Coach and support colleagues in the moment to deliver required standards and performance
* Support absence management and people processes in line with Company procedures
* Escalate people or performance issues appropriately to the Assistant Store Manager or Store Manager
Operational Delivery
* Take responsibility for store performance during allocated shifts, including opening and closing the store
* Ensure the store is fully prepared for trade and operates efficiently throughout the day
* Deliver daily retail activities including replenishment, deliveries, waste, markdowns, cash office, hygiene and housekeeping
* Maintain high operational standards across all areas of the store
Member Experience
* Deliver a consistently high level of customer service to all members
* Resolve member queries and issues effectively, escalating where required
Compliance & Safety
* Ensure Company Shop Group policies, food safety and health & safety standards are followed on shift
* Promote safe working practices and encourage reporting of near misses, observations and accidents
Collaboration
* Work collaboratively with other Shift Leads to ensure full shift and operational coverage
* Support the Assistant Store Manager and Store Manager with the delivery of store objectives
Requirements
* Sound knowledge of day-to-day retail operations
* An understanding of key commercial KPIs, with the ability to support delivery of performance targets on shift
* Demonstrated ability to lead and motivate colleagues in a fast‑paced retail environment
* Clear and confident communicator, able to coach colleagues and provide constructive feedback in the moment
* Good commercial awareness, with the ability to identify issues and improvement opportunities and escalate appropriately
* Strong member focus, committed to delivering a positive and consistent member experience
* Well organised and adaptable, able to prioritise effectively and respond to changing operational demands
* Previous experience in a supervisory or team leader role within a retail environment
* Experience of opening and closing a store and overseeing daily operational activities
* Experience of handling cash, processing refunds and working in line with company policies and procedures
* Food Safety Level 1 qualification, or willingness to obtain as part of the role
Location
Unit 12, Renfrew Trading Estate, Argyll Avenue, PA4 9EN
Annual Salary
£28'500 pro rata
Shifts/Hours
* Vacancy A – 40 hours per week, over Monday to Sunday, 6:00 am to 11:00 pm (degree of flexibility required)
* Vacancy B – 20 hours per week, over Monday to Sunday, 6:00 am to 11:00 pm (degree of flexibility required)
Benefits
* Free membership to Company Shop for you and 10 nominees
* Annual flu injections, high street & leisure vouchers, and on‑site parking
* Free tea & coffee, and free fruit Friday
* Employee assistance programme – Grocery Aid
* Eligible for Costco membership, Cycle 2 Work, and UK fuel card discounts
* Contributory pension scheme with death-in-service benefit
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