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Job Description
At Heathrow, we're building an extraordinary place to work - one where every colleague feels heard, valued, and proud to be part of the organisation. And that's where you come in.
We're looking for an Employee Experience (EX) Manager who can turn insight into action, events, and engagement across our organisation.
If you're part community builder, part project leader, part event planner, this could be the role for you.
Responsibilities
* Leading targeted EX interventions - Solving pain points in the colleague journey, from fixing onboarding friction to launching bespoke initiatives for specific communities.
* Creating the foundations for events and communities - Designing and operating a way of working that empowers and supports colleagues to run brilliant events and societies themselves.
* Delivering signature Heathrow moments - Leading on our main colleague events (e.g. Awards Nights, Engagement Week) and make them unforgettable.
* Running the engagement heartbeat - Keeping the monthly rhythm alive (like Colleague Appreciation Day), ensuring colleagues feel seen, valued and connected throughout the year.
* Being our on-the-ground connector - Staying close to the colleague voice by being out in terminals, offices and operational spaces, feeding real insights back into the wider EX strategy.
* Aligning inside with outside - Bringing external best practice into Heathrow and ensure the internal experience matches the employer brand we share with the world.
* Leading on initiatives like Boost - Looking after our Boost (recognition) platform, finding ways to maximise engagement with the platform & other employee experience initiatives.
Qualifications
* Comfortable organising and leading events.
* Strong communication and storytelling skills especially from an engagement perspective.
* Experience building thriving communities - supporting networks, societies and volunteer groups to grow and succeed.
* Comfortable in the spotlight - able to hold a room, energise a crowd and create space for honest conversation.
* Understands what truly drives culture and engagement and how HR levers can shape the colleague experience.
* Leads with emotional intelligence - navigating tough conversations with empathy, tact and clarity.
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