Role overview:
Poole
Specialist Business Centre, Merck House, Seldown Lane, Poole, BH15 1TW
Permanent
Full Time
Grade 2
Salary - 27,393.60 per annum along with the benefit of being able to earn an additional performance related bonus of up to 10% bonus monthly
Working hours/Shift patterns - 40 hours per week, Monday to Thursday: 9:00 AM to 6:00 PM, Friday: 9:00 AM to 5:30 PM
At Currys were united by one passion: to help everyone enjoy amazing technology. As the UKs best-known retailer of tech, were proud of the service our customers receive and its all down to our team of 25,000 caring and committed colleagues. Working as one team, we learn and grow together, celebrating the big and small moments that make every day amazing.
Joining us as a Customer Operations Advisor in our Specialist Business Centre in Poole youll quickly realise no two days are the same. Today you could be supporting large scale partners with their customer service queries and tomorrow you could be supporting colleagues who have hardware issues or purchasing stock.
You will support the Operations function within B2B ensuring a smooth process for all clients and well as their end users. Identify any processing concerns and work with Strategic Partner Manager to improve processes and strategies. Maintain stock and financial integrity with our clients to ensure clear billing is maintained. Support our Strategic Partners in customer service enquiries offering a quick yet efficient resolution.
As this is such a varied role, youll really be able to get stuck in and make it your own.
Role overview:
As part of this role, youll be responsible for:
Supporting clients with daily queries
Assisting invoice reconciliation
Working closely with team to provide improvements and streamline processes
Keep and open line on communication with all clients
Adapt with all system and process improvements to reduce the impact on customer experience.
Support in daily No stocks, price differences, held orders and further R&Rs
Identify any key/recurring issues and work with Strategic Partner Lead to reduce the cause of the issue.
Plan time effectively to ensure all issues are resolved in a timely manner while delivering a world class service.
Process orders in a timely manor
Build and maintain strong professional relationships with clients and support in account growth.
Work closely and quickly with team to correct mass data where required.
You will need:
Experience in administration/service/sales
Comfortable with B2B and CRM systems
Experience in 3rd party relationship management
We know our people are the secret to our success. Thats why were always looking for ways to reward great work. Youll find a host of benefits designed to work for you, including:
Performance related bonus
Product discounts on the latest tech
A range of wellbeing initiatives
25 days holiday plus 8 public holidays
Why join us:
Join our Business Sales team and well be with you every step of the way, helping you make this role your own and develop the career you want. Well give you the chance to learn new skills, try out different opportunities and work with teams across the business to help you progress quickly.
Not only can you shape your own future, but you can help take charge of ours too. As the biggest recycler and repairer of tech in the UK, were in a position to make a real impact on people and the planet.
Every voice has a space at our table and were committed to making inclusion and diversity part of everything we do, including how we strengthen our workforce. We want to make sure you have a fair opportunity to show us your talents during our application process, so if you need any additional assistance with your application please email careers@currys.co.uk and well do our best to help.