What this Job Entails:
The Network Provisioning Engineer II is the focal point for all internal and external orders required to maintain the network. This position requires the ability to work independently with a high level of accuracy and attention to details.
Scope:
1. Applies company policies and procedures to resolve routine issues
2. Works on problems of limited scope
3. Receives detailed instructions
Roles and Responsibilities:
4. Participate in implementation of various software services
5. Assist team in reviewing ticket requirements, reserving router interface, assigning patch panel demarcation, designing path, track FOC and DLR, requesting patching between equipment, and ordering cross-connects
6. Help track milestones and proactively drive any activities that may jeopardize orders from completing on time
7. Provide thorough and timely status throughout the entire implementation life cycle in the tracking system; including communicating vendor provisioning/install lead times
8. Document service requests, escalate as needed, and provide timely and accurate updates
9. Aid in design, provision, and test of delivered services to ensure quality hand-off to internal customers
10. Expedite and escalate issues when necessary to ensure timely delivery of services
11. Help prioritize projects, manage and direct activities to deliver connectivity within project schedule
12. Communicate and collaborate with internal customers, stakeholders and network carriers
13. Assist with metrics development and operational reporting/reviews
14. Support planned systems maintenance activity while minimizing impact to services
15. Read and comprehend vendor specific requirements
16. Deploy and support client global production network including edge, backbone, data center, and content delivery network infrastructure.
17. Provide Technical Leadership and guidance during deployment activities in the client data centers and POPs, including in the areas of facility power, cooling, rack layout and cable management, physical equipment installation, network equipment configuration, testing and handoff for production traffic.
18. Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position
Required Qualifications/Skills:
19. Bachelor’s degree (B.S/B.A) from four-college or university and 0 to 2 years’ related experience and/or training; or equivalent combination of education and experience
20. Builds stable working relationships internally
21. Follows standard practice and procedures when analyzing situations or data
22. Knowledge of cable throughput and transit distances
23. Understanding of telecommunications industry in a switched network provisioning environment
24. Understand basic telecommunications practices, terminologies, and interfaces
25. Understanding of provisioning network bandwidth for IP transit, fiber, voice and wavelength services
Preferred Qualifications:
26. Network Certification
27. Various coding experience
Physical Demand & Work Environment:
28. Must have the ability to perform office-related tasks which may include prolonged sitting or standing
29. Must have the ability to move from place to place within an office environment
30. Must be able to use a computer
31. Must have the ability to communicate effectively
32. Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers