Job Req ID: 308084
Posting Start Date: 26 Feb 2026
Location:
Home Based, Gloucestershire, GB, GL1
Contract Type: Full Time
Job Advertisement:
Who We Are
VIVO provides facilities management and accommodation maintenance for the UK military and its partners. VIVO embodies both experience and innovation.
What We Do
We put our Customers and Families First. They are the driving force behind everything we do. We drive forward improvements for them to ensure the service they receive, whether reactive repairs or a major project, is completed safely and on time. In order to achieve this, we have 4 core values: open, caring, agile and collaborative. These are at the heart of everything we do.
Operations Director
Location: Southwest England
Contract Type: Full-time, Permanent
Salary: Compensation aligned with experience + Bonus & Car/ Allowance
The Opportunity
We are seeking an experienced Operations Director to lead operational maintenance and capital delivery across a diverse built and infrastructure estate spanning 70 sites across the South West of England.
Reporting to the Chief Operating Officer, this role holds full accountability for operational performance, financial delivery and stakeholder confidence across both estate services and a major capital investment programme.
Operating through an outsourced delivery model, you will lead delivery through a workforce of approximately 300 people, driving performance, commercial discipline and operational improvement within a complex, safety-critical environment.
Scope of Responsibility
£65m annual operational delivery, including reactive repairs, statutory and mandatory maintenance, grounds maintenance and M&E services
£150m capital and project programme, ranging from minor works to complex multi-million-pound construction and infrastructure schemes
Key Responsibilities
Operational & Service Delivery
Provide leadership across all maintenance, repairs and operational service delivery activities
Lead outsourced partners, holding performance to account across cost, quality, compliance and programme delivery
Drive service performance, productivity and customer outcomes across a geographically dispersed estate
Capital Programme Delivery
Accountable for delivery of a £150m annual capital investment programme
Ensure effective governance, risk management and commercial control across projects
Balance delivery pace with safety, quality and long-term asset performance
Asset Management & Compliance
Deliver asset management strategy, lifecycle planning and investment prioritisation
Maintain ownership of statutory compliance and Safe Systems of Work
Ensure robust asset data, assurance and risk management processes
Commercial & Financial Leadership
Hold full P&L accountability across operational and capital budgets
Drive cost control, contract performance and value optimisation
Use operational data and insight to inform decision-making and performance improvement
Leadership & Stakeholder Management
Lead and develop a multi-disciplinary leadership team across dispersed locations
Embed a culture of accountability, collaboration and performance delivery
Act as senior interface with clients, executives, regulators and supply chain partners
About You
Experience & Capability
Senior operational leadership experience within Facilities Management, Property, Construction, Infrastructure or asset-intensive environments
Proven accountability for large-scale budgets and outsourced delivery models
Strong commercial and financial management capability
Experience leading large operational or leadership teams
Track record of improving operational performance within complex environments
Confident operating under pressure with competing priorities
Technical Understanding
Broad understanding of FM, construction or M&E environments
Ability to challenge technical specialists and make informed strategic decisions
Leadership Profile
You will be:
Delivery-focused and commercially driven
Calm and credible in high-pressure environments
Collaborative and influential with senior stakeholders
Comfortable leading change and organisational improvement
Qualifications
HND (or equivalent experience) in a relevant discipline
Management qualification desirable
Experience managing geographically dispersed estates advantageous
Experience within regulated or safety-critical environments desirable
Evidence of continued professional development
VIVO Defence Services
The role you have applied for is with VIVO Defence Services, a joint venture between Serco and EQUANS. By applying for this role, please be aware that information contained within your CV may be shared between VIVO Defence Services, Serco and EQUANS during the recruitment process.
At VIVO, we are committed to building a diverse and inclusive organisation that supports the needs of all. Therefore, we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool.
We are open to discussions around flexibility and flexible working and operate a hybrid work structure in many of our business areas. We are proudly a Disability Confident Leader. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. If candidates wish to request extra time to apply then they should contact and ask to speak to a VIVO Recruiter.