Hospitality Experience Leader (Hiring Immediately), Stoke-on-Trent
Client: Wagamama
Location: Stoke-on-Trent, United Kingdom
Job Category: Other
EU work permit required: Yes
Job Views: 4
Posted: 08.05.2025
Expiry Date: 22.06.2025
Job Description:
General Manager | Full Time
At Wagamama, with over 165 restaurants, we celebrate individuality and personality over perfection. We are seeking a General Manager to lead our team on a journey to nourish both body and soul.
The Role:
As a General Manager, you will inspire your team to deliver exceptional guest experiences, maintain high standards, and drive restaurant performance through coaching and development.
Requirements:
* Prioritize creating a positive, inclusive work culture through emotional intelligence, inspiration, and effective delegation. You excel at training, coaching, and mentoring emerging leaders.
* Dedicate yourself to delivering excellent guest experiences, ensuring every interaction reflects exceptional service.
* Possess strong financial acumen, including budgeting, inventory, labor management, and strategic marketing, using data to inform decisions.
* Focus on building and nurturing your team, supporting their personal and professional growth.
* Commit to fostering an inclusive environment where your team feels respected and valued.
* Be a proactive problem solver, capable of quick decision-making.
What We Offer:
* Bonus scheme – up to £8,000 annually
* Access up to 30% of earnings before payday with Wagestream
* Private medical insurance
* Free food on shift and 50% off outside work
* Family-friendly policies, including 26 weeks full pay + 13 weeks half pay for new parents or adopters
* Opportunity to experience new menus first
* Wagamama parties and VIP guest events
* Recognition through our nationwide program
Additionally, we offer pension schemes, holiday, training, cycle-to-work schemes, discounts, gym memberships, and long service awards.
Be you, be Wagamama
Wagamama is proudly part of the Disability Confident scheme.
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