JOB SUMMARY:
This is primarily an office-based position working in the Central Operations Team reporting to the Sales Support Team Leader.
The team does follow a Hybrid working practice in-line with the wider business guidelines.
The primary objectives are:
To provide professional quoting services to the Axians Business Units and Customers and to ensure an efficient Service Transition.
KEY RESPONSIBILITIES:
• Quoting Services:
o Provide a professional, proactive, and effective quoting service to the business and customer base.
o Ensure a customer-focused approach is maintained.
• Service Desk Management:
o Understand and update the Axians Service Desk (Contracts, Adds, Moves, and Changes).
o Fully understand annuity contract renewal and quoting processes and explain them to others.
• CRM and Vendor Management:
o Own and manage relevant CRM updates.
o Develop a full understanding of vendors’ compliance models, special deals, and registration policies.
o Handle product registration and vendor install base updates.
• Customer Interaction and KPI Management:
o Act as the first point of call for incoming sales enquiries.
o Ensure a professional and effective quoting service is delivered in line with agreed KPIs.
o Ensuring own and Teams adherence to Axians’ Management System Manual for Quality (ISO 9001), InfoSec (ISO 27001) and ESG (ISO 14001).
ADDITIONAL RESPONSIBILITIES
• Attend relevant training courses when required.
• Provide cover within the team as needed.
• Promote the Axians brand and demonstrate company values.
• Value Demonstration: Consistently embody and demonstrate Axians’ UK core values— Trust, Solidarity, Empowerment, Entrepreneurial Mindset and Autonomy—in all interactions and behaviours, both internally and externally.
• Ensuring own and teams adherence to Axians’ Management System Manual for Quality (ISO 9001), InfoSec (ISO 27001) and ESG (ISO 14001).
REQUIRED SKILLS AND QUALIFICATIONS
• Qualifications: Good general standard of education, including GCSE (or equivalent) English and Maths.
• 1-2 years Experience of working within an IT Industry, specifically in relation to Vendor relationships and processes.
• Skills: Excellent telephone manner, highly organized, strong administrative skills, excellent customer service ethos, and strong proficiency in Excel.
• Personal Qualities: Attention to detail, motivated to achieve, team player, competitive yet collaborative.
Axians is a fun and growing business both in the UK and globally. We are part of a network of businesses where you can learn from and work with peers worldwide to help you achieve your ambitions. Supporting our employees and customers is at the heart of who we are. This means we can support a hybrid work environment, but we always work best in teams in person, either in our offices or on customer sites.
ABOUT US
Axians UK is a technology services partner that delivers transformative solutions to accelerate our customers’ ambitions in today’s ever-changing world. Whether they need tried-and-tested platforms or cutting-edge innovation, we commit to customer excellence and invest in long-term thinking.
The strength of Axians’ global network as part of VINCI Energies means our customers can rely on our incredible people to deploy technology that achieves critical operational outcomes, wherever you are and whatever your need.