Job Introduction
Pentagon Motor Group have an exciting and rare new career opportunity for a Fleet Account Executive to join the amazing team at our Pentagon corporate fleet centre!
Is this you.. .
1. Do you have experience in fleet sales or account management?
2. Are you skilled at building and maintaining strong customer relationships?
3. Do you thrive in a team environment and enjoy collaborating to achieve goals?
4. Are you passionate about delivering exceptional service and ensuring customer satisfaction?
5. Do you have a keen eye for detail and the ability to manage multiple accounts efficiently?
If you can honestly answer ‘Yes’ to the above, then you may be exactly who we are looking for!
Have you heard about our benefits?
When you join Pentagon, from Day 1 you'll have access to a comprehensive benefits package including:
6. 31 days holiday per year (including Bank Holidays) that will increase with length of service.
7. Recommend a Friend Scheme.
8. Discounted days out with family and friends.
9. Retail discounts saving £££'s on shopping and dining out.
10. Fully funded, Nationally Recognised Qualifications.
11. Manufacturer specific training.
12. Salary Finance.
13. 24 hour access to the Employee Assistance Programme and designated site Mental Health First Aiders.
14. Team member Pension Scheme contributions.
15. Friends & family Customer Referral Payments
16. Discounts on products and services that we provide for family and friends.
We pride ourselves on offering exceptional training and development opportunities along with realistic career paths for each member of our Team.
What will you be doing?
The Fleet Account Executive is responsible for providing internal support to the business development managers, directly managing customer accounts, and handling enquiries from start to finish on Leaselink. You will manage a portfolio of core accounts, oversee Leaselink operations, and maintain those relationships with the lease companies. This role involves understanding internal processes, coordinating with various departments, and supporting the sales team to achieve targets and ensure customer satisfaction.
You will:
17. Provide back-end support to Business Development Managers with the sales of cars and LCVs.
18. Manage key accounts, ensuring stock lists are sent and quotes and enquiries are responded to in a timely manner.
19. Consistently meet Lease Co SLA’s and other customer-agreed KPI’s.
20. Coordinate with internal departments to ensure timely delivery and customer satisfaction.
21. Assist with quotes and pricing manually or on Leaselink.
22. Monitor and manage internal processes related to fleet accounts.
23. Support the sales team in achieving sales targets and overall company growth.
24. Populate internal and external smartsheets with updates and data.
25. Deal efficiently with customer requests and queries to ensure total customer satisfaction, within agreed SLA’s in terms of timescale.
26. Prepare reports on account activities and performance.
27. Assisting managing vehicle sales debt related to own account ensuring customers pay within payment terms
28. Ensure vehicle delivery packs (invoices, RAVS and PODs) to relevant systems for payment
29. Attend teams or face to face meetings with internal and external stakeholders where necessary
In return, we’ll take the time to give you all the support and personal development you need to build a successful career with the Pentagon Group.
This position is an office based, 5 days working week Monday-Friday.
Who are we looking for?
You will need to have:
30. Exceptional Customer Service skills.
31. Strong and effective communication skills.
32. Brilliant rapport building skills.
33. Motivation and drive.
34. An enthusiasm and passion for exceeding targets.
35. Knowledge of IT Systems including Microsoft Office
36. A full, UK driving licence. (preferred)