Sales Support Supervisor - Automotive Aftermarket
Drive Sales Excellence in a Global Automotive Brand
A leading global parts manufacturer serving the automotive aftermarket is seeking a proactive Sales Support Team Leader to oversee a high-performing support team and drive operational excellence across sales, customer service, and supply chain functions.
This is a hands-on operational role, ideal for someone who thrives on structure, enjoys solving problems, and takes pride in owning and optimising the systems, tools, and processes that drive commercial success.
Working closely with senior stakeholders in Sales, Marketing, Product, and Customer Service, you'll help optimise tools, systems, and workflows that directly impact customer satisfaction and revenue growth.
If you are a commercially minded supervisor who enjoys improving processes, enabling others to succeed, and making a visible impact, this role offers scope to build on your skills and take ownership of a key commercial function within a global aftermarket business.
What's on Offer
Salary: up to £38k Basic - dependent upon experience
Benefits: monthly bonus (up to £100 per month), private healthcare with BUPA, health cashplan, Bike2Work scheme and pension contributions of 5% employer, 3% employee.
Hybrid Working: Following a successful probation period, 1 day per week working from home
Location: Based near Wolverhampton, easily commutable from Wolverhampton, Codsall, Cannock, Penkridge, Pelsall, Brownhills, Aldridge, Walsall, Burntwood, Stafford, Cosford, Shifnal, Wombourne, Dudley, West Bromwich, Lichfield
The Role
You'll lead a team of Sales Support Administrators, ensuring smooth day-to-day operations while driving continuous improvement across systems, reporting, and customer experience.
Team Leadership & Performance
* Supervise daily team activities, assign tasks, and monitor performance.
* Track KPIs and support individual development through coaching and training.
* Act as the escalation point for complex queries and customer concerns.
Sales Operations & Process Improvement
* Maintain and optimise ERP and CRM systems (SAP, Salesforce).
* Prepare customer backorder lists and inter-company order book reviews.
* Collaborate with stakeholders to manage cashflow, receivables, and payables.
* Liaise with warehouse and service providers to ensure smooth order fulfilment.
* Own the end-to-end process for complaints, returns, and credit arrangements.
Reporting & Insight
* Analyse data to identify growth opportunities and areas for improvement.
* Monitor forecast accuracy and provide actionable insights to management.
* Support departmental initiatives and cross-functional projects.
Training & Coverage
* Ensure all tasks are covered during leave or peak periods.
* Coordinate cross-training and implement best practices across the team.
This is a role where you'll genuinely wear multiple hats - one day you might be resolving a customer issue, the next streamlining a reporting process or coaching a team member. You'll have the freedom to improve how things are done and the backing to make it happen.
Our Ideal Candidate
Experience & Skills
* Proven experience in a sales support, operations, or commercial coordination role.
* Previous exposure to the UK automotive aftermarket is highly desirable.
* Strong working knowledge of SAP and Salesforce.
* Confident communicator with excellent interpersonal skills.
* Skilled in prioritisation, planning, and autonomous decision-making.
* Experience supervising or mentoring team members.
What Makes You Stand Out
* Analytical mindset with a proactive approach to problem-solving.
* Comfortable juggling multiple priorities in a fast-paced environment.
* Collaborative and able to build strong relationships across departments.
* Customer-focused with a concern for accuracy and quality.
* Positive, persuasive, and resilient under pressure.
Register Your Interest
To register your interest for this Sales Support Supervisor position, please send your CV to Kayleigh Bradley at Glen Callum Associates Ltd or call Kayleigh for an introductory chat on 07908 893621.
Job Reference: 4297KB - Sales Support Team Leader - Automotive Aftermarket
Glen Callum Associates specialises in automotive recruitment, leveraging extensive industry expertise and a global network to connect exceptional talent with leading organisations worldwide.
Glen Callum Associates is committed to creating diverse and inclusive workplaces. We welcome applications from all qualified candidates regardless of gender, age, ethnicity, disability, sexual orientation, or background. We believe that a variety of perspectives makes a team stronger and a workplace better. If you need any adjustments during the recruitment process, please let us know - we're here to support you.