Temporary Customer Liaison Officer
Contract: Temporary (Initial 8 weeks, potential to extend)
Location: Sheffield
Travel Area: Rotherham, Doncaster and Sheffield
Working Hours: Monday to Friday, 8:00am - 4:30pm
Category: Community & Communications
The Role
We are currently seeking a temporary Customer Liaison Officer to join our Yorkshire-based team for an initial 8-week period, with the potential for extension.
The role requires travel across Rotherham, Doncaster and Sheffield.
Hourly pay rates are flexible but should align closely with the equivalent permanent salary of up to £30,000 per annum plus a £4,000 motor expenditure allowance. Please ensure candidate rate expectations are clearly stated upon submission.
A full UK driving licence (maximum 5 points) is required, and candidates must use their own vehicle. Mileage can be claimed (rates available upon request).
The Project
Works are being delivered to 734 properties in the Shiregreen area of Sheffield. Retrofit measures follow a fabric-first approach and include:
External wall insulation
Cavity wall insulation
Window replacements
Loft insulation
Draft proofing
Solar PV installation
Low energy lighting
Heating control upgrades
Flat roof insulation
Key Duties & Responsibilities
Lead resident and community engagement initiatives.
Build strong relationships within local communities.
Deliver clear and effective communications regarding the nature and scope of works.
Act as the main point of contact for residents, handling enquiries and concerns professionally and empathetically.
Coordinate property access arrangements to ensure works are delivered on schedule.
Resolve access-related and resident issues promptly, escalating where necessary.
Maintain accurate records of communications, access arrangements and issue resolutions.
Essential Criteria
Previous experience in a Customer/Tenant/Resident Liaison Officer role within the housing sector
Ability to manage sensitive situations professionally
Strong resilience and negotiation skills
Proficiency in Microsoft Office
Full UK driving licence