Receptionist and Administrator
Our Tamworth based client is looking for a Receptionist and Administrator to join their team. This is a dual role covering administration duties in the morning and front of house receptionist in the afternoon.
As a Receptionist and Administrator, you will need to have/be:
Extremely personable, professional and well-presented
Excellent verbal and written communication skills
Flexible and adaptable, with the ability to prioritise effectively in a dual role
Proactive and helpful, with the initiative to resolve queries or find the right information
Able to manage workload independently while also working effectively as part of a team
Strong customer service skills with a professional and friendly approach
Highly organised with strong attention to detail, accuracy and administration skills
Confident with data entry and general office systems
Experience using Microsoft Outlook and Excel, and Sage or a similar ERP system
Previous experience in a customer service or administration role (essential)
Previous reception or front-of-house experience (preferred)Details:
Salary: £26, 000 - £28, 000
Working Hours: Monday - Friday 9.30am - 5.30pm
Location: Tamworth (full time on site)
Duration: PermanentRole of Receptionist and Administrator:
Processing debit notes and credits using the internal ERP system, and scanning documentation onto the archive system
Monitoring the returns inbox and resolving queries from customers, internal teams, and external partners
Investigating returns issues including mis-picks, pricing queries, POD requests, and faulty goods collections
Liaising with Customer Service, Sales, Credit Control, carriers, and operations teams to resolve returns and debit queries
Producing reports and regularly chasing outstanding returns and debit notes
Acting as the first point of contact for visitors and managing the reception area and switchboard
Handling incoming calls, visitor sign-in procedures, meeting room preparation, and general front-of-house duties
Managing internal post, document scanning, and ordering office refreshments and supplies
Supporting the wider team with general administrative tasks as requiredBenefits of working as a Receptionist and Administrator:
23 days annual leave + bank holidays
Option to purchase up to 5 extra days annual leave
Health Cashback Plan
Pension Scheme
Life Assurance
Free Parking