Neighbourhood Officer
Salary: £35,535 per annum
Location: Long Stratton, Norwich, Norfolk
Fulltime: 37hrs per week – Fixed Term Contract (6 Months)
We have an exciting opportunity for a Neighbourhood Officer to work as part of a customer focused, collaborative team responsible for the management of the Trust’s estates, including investigating breaches of tenancy, ensuring that anti-social behaviour is addressed by working in collaboration with external partners, regularly monitoring the Trust’s estates to ensure areas are safe, clean and well maintained.
Key Responsibilities Include:
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To investigate all complaints in respect of neighbour nuisance and anti-social behaviour and take steps to resolve these within the Trust’s policies and procedures.
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To provide a high level tenancy management service within a geographical area, including ensuring tenancy conditions are complied with.
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To attend court to represent the Trust and provide witness statements as required
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Undertake accompanied viewings, tenancy "sign ups" to properties (including required follow up visits) and ‘end of tenancy’ liaison.
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To carry out tenant consultation on issues of housing management and encourage participation generally. To attend evening meetings as required in connection with Tenant and Resident Involvement.
For a full list of responsibilities please see the attached Role Profile
Our Ideal Candidate Will Have:
Educations and Qualifications:
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Full, current, valid driving licence.
Skills, Knowledge and Abilities:
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Experience of working within Housing or a similar customer focused organisation.
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An understanding of the importance of confidentiality and data protection of business information.
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Possess excellent communication, negotiation and interpersonal skills, with the ability to liaise with various audiences both in writing and verbally.
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Excellent time management skills, including an ability to prioritise workload and meet targets. Able to work as part of a team and also able to work independently without the need of close supervision.
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Possess a high level of accuracy and attention to detail when recording information.
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Possess good IT skills to include use of Word, Excel, Outlook and Teams.
Please note this role is subject to a Basic Disclosure and Barring Service check
Role expires: 15th February
Proposed Interview Date: TBC