Customer Service Associate Job Location: Poole, Dorset Job Type: Temporary, up to 3 months Salary: £13.46 per hour / £28,000 per annum Hours: 40 hours per week, Monday – Friday 8.00am – 5.00pm A long-standing, family-owned business based in Poole are looking to recruit a Customer Service Associate on temporary basis. You will be delivering excellent service across phone and email, manage customer queries, process orders, update CRM records, and work proactively to resolve issues and support sales. Key duties include: * Handling inbound and outbound customer calls and emails * Logging all interactions accurately in CRM * Resolving order, delivery, return and complaint queries * Processing sales orders and customer updates * Working to agreed KPIs and service levels You will need: * Strong customer service and communication skills * A proactive, organised and detail‑focused approach * Confidence using systems and managing multiple tasks * A positive, professional attitude with high integrity For more information on this position, company or to apply for this role, please either contact our recruitment team on (phone number removed) or send your CV. Those who have the right skills and experience, our aim is that you will hear back from us within 24 hours but due to the high number of applications we are receiving at present, we are unable to respon...