Job Description
Microsoft Technical Success Manager - M365, Intune, Defender, SharePoint, Entra, Azure, Copilot - Hybrid - £47,000 - £52,000 plus £2K bonus
Do you want to work for a company with a clearly defined vision & strategy to set the industry alight?
Do you want to be a key figurehead between a leading provider of IT services and solutions and their Microsoft customers?
Do you want to grow your career, within a company that provides real opportunities to develop on both a personal and technical level?
Opportunity to join an epic business as a Microsoft Technical Success Manager within a key team where you will work with many different parts of the team to assist clients in maximising their use of Microsoft products and services.
As the Microsoft Technical (not hands-on) Customer Success Manager, you will be part of the specialist team that guides clients on their adoption strategy and consumption, this include current and future helping them to better understand their Microsoft landscape and how to improve their understanding and usage to be of maximum benefit to them.
Being a Fasttrack partner you will be a key part of the programme designed to remotely provide best practices and guidance for successfully onboarding workloads within Microsoft 365, including Intune, Defender, Entra, Purview, SharePoint, Teams, and driving adoption of Azure and Copilot/Copilot chat.
Anyone with an exceptional understanding of the Microsoft 365 ecosystem would be a great fit for this role. A full working knowledge of Microsoft Products, their usage, application, and best adoption practices is essential. You are expected to hold your own in technical conversations with customers, giving advice or enlisting further technical resource where required.
You will be working on a Hybrid basis, with (flexible 1-3) 2 days a week in an office Birmingham, Manchester, or Buckinghamshire as well as some travel to visit clients and key Microsoft events.
Key Skills:
* Strong understanding of Microsoft products and solutions to enable you to support customers with their adoption of products and services
* Strong working practical ability and knowledge of the full M365 stack
* Develop Technical Roadmaps for customers to support adoption of Microsoft
* Any Microsoft Certs to support your knowledge would be great - MS-102, SC-100, SC-300, SC-401
* Be highly self-motivated and goal-orientated
* Confidence to work in a customer-facing capacity
* Strong organisational skills
* Willingness to travel
Duties and Responsibilities:
* Customer relationship management/rapport building
* Become a trusted advisor to customers and the glue between customers/internal teams
* Strong understanding of Microsoft technologies and the elements of an End-to-End service.
* Ability to engage with customers, educate them on tech, best practices, and advice on new areas where value can be added.
* Attend customer engagements both face-to-face and virtually to support CSMs with technical queries and provide confidence on onboarding plans, QBRs and on-going roadmaps.
* Develop Technical Roadmaps for customers to support adoption of Microsoft
* Experience in Senior-level IT Management and leadership within a Microsoft environment
* Ability to inspire, lead and give guidance to technical and non-technical teams in IT operational environments.
* Strong customer-facing experience.
* Pipeline management - tracking customer projects, progress reports, and feedback
* Identifying and passing on expansion opportunities to Specialists and Account Managers
* Involvement and contribution towards shared inbox activities and any other shared team initiatives
Microsoft Technical Success Manager - M365, Intune, Defender, SharePoint, Entra, Azure, Copilot - Hybrid - £47,000 - £52,000 plus £2K bonus