Job Description
Job Description
AtkinsRéalis Group Inc is a Canadian company based in Montreal that provides engineering, procurement, and construction (EPC) services to various industries, including mining and metallurgy, environment and water, infrastructure, and clean power. The firm has over 50,000 employees worldwide, with offices in over 50 countries and operations in over 160 countries. The delivery of AtkinsRéalis IT is via a function called IT Services which is organised as a global operation with a significant presence in India.IT Services has developed an operating model to revolutionise the way IT services are provided to the company, moving from a 'Business as Usual' focus to an organisation driven by Business Value. Key concepts include transitioning to digital products, adopting agile delivery approaches across the organisation, leveraging cloud services, and applying focus to supporting company project bids and delivery.
Purpose of the Role:
The Desk Side and Technology Support Analyst is responsible for the resolution of all 2nd Line incident and service requests within their region. They will have a good understanding of technology and demonstrate excellent customer service skills.
Key Deliverables/Responsibilities:
1. Manage and prioritise all 2nd line incidents and requests according to defined SLAs (wi...