WANTED
Hotel Receptionist [Full time hours]
at The Hotel Chester
Who we are...?
The Hotel Chester is a small, independent, and family-owned business, established to offer all the comforts and facilities that come with staying in a 1st class apartment with the services of a luxury boutique hotel. Our mission is to WOW our guests, supersede expectations, and to offer this experience at a competitive price. Our apart hotels are relatively small, allowing us to provide a more personal and tailored experience.
The role...
This is a key position within the hotel as reception is the first point of call for every guest and we will be looking at the successful candidate to have the following attributes.
* Previous Front Office experience in Reception
* Excellent customer service skills
* Excellent telephone manner
* Excellent Sales techniques
* Excellent attention to detail
* Initiative to work alone.
* Experience in using PMS Rezlynx/Guestline.
* Available for both shift patterns. 8AM-4PM & 2PM-10PM.
Job Description...
* Welcoming and directing guests in person, via email, and over the telephone.
* Checking guests in and out of the hotel with the use of a property management system Rezlynx.
* Processing charges and payments
* To work as a team & with the rest of the department and throughout the hotel
* Processing reservations and sending detailed confirmations
* Checking the day-to-day arrivals to make sure those bookings are correct
* Responding to emails
* Maintaining filing systems and ensuring correspondence is accurately filed and completed on a daily basis.
* Checking apartments before guests arrive.
Job Type: Permanent
Salary: £12.21 per hour
Job Type: Full-time
Pay: £12.21 per hour
Benefits:
* Employee discount
Ability to commute/relocate:
* Chester, CH1 1DE: reliably commute or plan to relocate before starting work (required)
Application question(s):
* Are you available for both shift patterns?
* Are you familiar or experienced in our PMS System used?
Work Location: In person