Summary • Hospitality Host • Based at East Midlands Airport • Temporary contract until 31st October 2026 • Hours available: 16, 24, 30 & 40 hours per week • £13.45 per hour Why CAVU? For airports, for partners, for people. We are CAVU. At CAVU our purpose is to find new and better ways to make airport travel seamless and enjoyable for everybody. From the smallest ideas to the biggest changes. Every day here is about creating better travel experiences. From our revenue accelerating single platform technology, Propel, through to our world-class hospitality venues including Escape Lounges & aether – our solutions make travel more seamless and enjoyable for passengers, and more profitable for our clients and partners. We know that to bring your best ideas, you need the space to think, the right support, and the freedom to be your true, authentic self. Whether you’re working from our offices, from home, in a lounge, or out on the road, we provide the environment to create, innovate, and transform airport travel. If you’re looking for a career where you can make a real impact, bring new ideas to life, and push boundaries, then CAVU is the place for you. Together, we can reach new heights. Together, we are CAVU. The role We currently have an exciting opportunity to join our Hospitality Team here at East Midlands Airport. Principal Accountabilities include: • Provide a meet and greet service to users of the Lounges, dealing courteously and efficiently to ensure a world class level of customer service • Ensure Lounge facilities are maintained to a high standard and consistently presented in line with the Standards of Operations. • Ensure accurate records are maintained of all Lounge customers including consolidators, direct bookings and airline customers. • Take monies (credit/debit cards and cash) for direct bookings either by telephone or on the day of travel and reconcile all monies taken. • Prepare and serve alcoholic and non-alcoholic beverages in according to the product directions and in accordance with the alcohol licence. • Maintain stock levels, date and rotation and replenish food and beverage buffet service in the lounge. • To dispose of waste, including recycling, in the appropriate manner and if required to remove it to the designated location. What will make you successful in the role? We are looking for someone who has/is: • A solid background in hospitality and service sectors • A team player with an absolute first-class approach to customer service • Experienced in and with demonstrable examples of flexibility across long trading days • Numerical and analytical skills to process and interrogate data to provide performance information to deliver on budgets • Computer literate on mainstream PC applications including Microsoft office • Experience of working on own initiative • Experience of working in a similar hospitality/lounge setting would be beneficial Please note you must be a minimum of 18 years old to comply with our alcohol service policy. Early shifts can start as early as 02:00am and late shifts can finish as late as 9:30pm. Our Lounges are open 7 days a week. MANCHESTER AIRPORT PLC