Overview
Field Service Engineer - Road Machinery. This role will be part of a team of engineers covering the central belt of Scotland.
Responsibilities
The focus of this role is to deliver a first‑class service to both internal and external customers, actively seek revenue opportunities, and discuss these with customers, Customer Support Representatives, and the Line Manager.
* Service and repair Dynapac Machinery, Volvo construction equipment or miscellaneous equipment.
* Identify mechanical problems using technical knowledge and computerized diagnostic equipment, offering guidance and advice to the customer.
* Carry out duties in a commercially focused way, seeking additional service revenue opportunities and promoting our aftermarket solutions.
* Work in line with quotations and time guides, highlighting to management where additional work may be required.
* Ensure software updates are installed as new versions are released.
* Complete tablet inputs, electronic reports and timesheets in real time, providing comprehensive details of the work undertaken.
* Order parts for your work as necessary and return parts in a clean condition at the time of job completion.
* Able to work overtime and honour reasonable call‑out requests.
* Attend any relevant product or systems training courses.
Qualifications
* Formal engineering qualification in Plant Maintenance, Agricultural / HGV mechanics or related discipline (e.g., NVQ 3/C&G).
* Relevant experience in the repair and maintenance of heavy construction plant, including proven technical competence on diesel engines, transmissions, drive lines, hydraulics and electrics.
* Advanced diagnostic and troubleshooting skills and comprehensive understanding of hydraulics, electrics and EATS.
* Ability to communicate efficiently with colleagues, management and customers.
* Work with a cost‑conscious mindset to ensure maximum profitability.
* Ability to problem‑solve and possess high‑level diagnostic skills.
* Confident using computer systems and Outlook.
* High attention to detail.
* Conscientious in all aspects of the job.
* Highly responsible, reliable, honest and trustworthy.
* Ability to understand technical literature/systems.
Desirable
* Experience of Welding and Fabrication.
Benefits
* 5% Employer Pension contribution.
* 25 days annual leave + Bank Holidays.
* Cycle to Work Scheme.
* Life Assurance 4× annual salary.
* Yulife – Wellbeing App offering discounts and vouchers.
* Financial/Physical/Mental Health counselling and coaching sessions.
* Free will‑writing service.
* EAP, which includes 24/7 Doctor access.
* Healthshield – Cashplan for all employees.
* Family‑friendly policies.
* Company events.
Seniority level
Associate
Employment type
Full‑time
Job function and Industries
Other; Industries: IT Services and IT Consulting
East Kilbride, Scotland, United Kingdom
Stirling, Scotland, United Kingdom
Bathgate, Scotland, United Kingdom
Paisley, Scotland, United Kingdom
Glasgow, Scotland, United Kingdom
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