Customer Service & Business Administrator
Are you a highly organized professional who thrives on streamlining operations and delivering excellence? We are seeking a dedicated Customer Service & Business Administrator to join our team. In this pivotal role, you will be the backbone of our operational efficiency, ensuring that our processes remain accurate, compliant, and supportive of our overarching business goals.
Responsibilities
* Manage end-to-end administrative workflows, including the precise processing of purchase and sales invoices.
* Uphold the integrity of our ISO 9001 quality management system by meticulously maintaining customer and supplier records.
* Coordinate the seamless processing of quotes and orders across our maintenance, repair, hire, and training divisions.
* Act as a primary point of contact for technical inquiries, ensuring timely and effective resolutions for our clients.
* Facilitate operational logistics, including organizing engineer visits, managing machine hires, and scheduling customer training programs.
* Proactively identify opportunities for process improvements, upselling, and enhancing our after‑sales service offerings.
Qualifications
* A diligent and reliable approach, with the ability to maintain precision in a fast‑paced environment.
* Excellent verbal and written communication skills, demonstrating professional interpersonal abilities.
* Strong time‑management capabilities complemented by a genuine team‑oriented mindset.
* An inquisitive nature, eager to deep‑dive into our service processes and contribute to our continuous growth.
What We Offer
* A competitive basic salary of £24k, with OTE taking your total package up to £26k.
* We are committed to your professional evolution.
* We provide comprehensive in‑house training alongside company‑funded external development opportunities, for those with ambition.
* We offer clear pathways for career progression into supervisory or leadership roles, or specialization as an IT systems Super User.
Candidates must be eligible to live and work in the UK.
Pareto is committed to promoting equality, diversity and inclusion. We encourage and welcome applications from all, irrespective of background or circumstance. Our consultants are happy to discuss any adjustments you require in support of your application.
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