Overview
Join to apply for the Customer Relationship Operator role at Davies Turner. Location: Cumbernauld, G68 9HQ. Salary: Circa £26,000-£30,000 depending on experience. Job Type: Full Time, Permanent. Hours: 37.5 hours per week (08:30 - 17:00).
About Davies Turner
Davies Turner Plc is a British based multimodal freight forwarder specialising in logistics, e-commerce and warehousing. As one of the largest independent freight forwarding companies in the UK we manage freight from around the world, by road and rail, through the air and across the oceans. The business remains family owned and was founded in 1870 with 19 branches across the U.K. Our turnover is in excess of £225 million and rapidly growing with nearly 1,000 colleagues.
Role – Customer Relationship Operator
We are looking for someone to join our fast-growing European Trailer Freight department as a Customer Relationship Operator. This role involves working closely with clients to manage all aspects of their trailer export/import shipments, from issuing quotes, arranging shipments, managing the customs clearance process and ensuring the client receives shipments on time. You will build close working relationships with clients, overseas partners and internal teams; good communication skills are key. Continuous support and training will be given to help you develop your skills.
Responsibilities
* Manage all aspects of client trailer export/import shipments (quoting, arranging shipments, customs clearance, delivery tracking).
* Maintain relationships with clients, overseas partners and internal teams.
* Provide effective communication and support to clients to ensure on-time shipments.
Requirements
* Previous experience in customer services.
* Previous experience or knowledge of shipping & transport services.
* Excellent communication skills, both written and verbal.
* Ability to work on own initiative as well as part of a team.
* Excellent attention to detail.
* Able to build and maintain effective relationships.
Benefits
* Up to 25 days holidays plus Bank Holidays
* Life cover
* Profit related pay
* Defined contribution pension scheme
* Discounted store/shopping benefit scheme
* Private healthcare
* Car parking
* Employee Assistance Programme
* Industry recognised training
Some benefits are subject to a qualifying period.
To apply for this exciting Customer Relationship Operator opportunity, please submit your CV now.
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