Nigel Frank International provided pay range
This range is provided by Nigel Frank International. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
IT Service Delivery Manager
Location: Camberley (Hybrid – 2–3 days onsite per week)
Start Date: ASAP
Nigel Frank are working with a growing organisation in the Camberley area to recruit an experienced IT Service Delivery Manager. This is a key role within the business, managing a small IT service team, ensuring consistent service levels, and leading the ongoing transition from Jira to ServiceNow - so ServiceNow experience is essential.
This is a fantastic opportunity for someone looking to take ownership in a hands-on role, with genuine potential to shape the direction of service delivery and influence wider IT operations.
Key Responsibilities:
* Oversee day-to-day IT service operations and lead a team of 5 (with future growth planned)
* Ensure SLAs and KPIs are met and service performance is tracked and improved
* Own the migration from Jira to ServiceNow and manage both platforms during the transition
* Act as a point of escalation and manage vendor relationships
* Develop and maintain service documentation and processes
* Collaborate closely with wider teams to align IT support with business goals
Candidate Profile:
* Proven experience in a Service Delivery Manager or similar IT leadership role
* Strong knowledge of IT service management best practices (ITIL or similar frameworks)
* Essential hands-on experience with ServiceNow
* Familiarity with Jira, Microsoft 365, and general service desk operations
* Excellent communication and team leadership skills
* Strong organisational, problem-solving, and time management abilities
* Degree preferred but not essential
The Offer:
* £40,000 – £50,000 salary (depending on experience)
* Opportunity to take ownership and drive meaningful change in a collaborative environment
If you're looking to step into a role where you can make a real impact and lead service delivery improvements, we’d love to hear from you.
Apply now or get in touch with Nigel Frank International for a confidential conversation.
Seniority level
* Seniority level
Mid-Senior level
Employment type
* Employment type
Full-time
Job function
* Job function
Information Technology
* Industries
Technology, Information and Media
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