About The Role
Right across infrastructure, there’s a requirement to not only maintain, but also renew and reimagine. Whatever stage you’re at in your career, with us you’ll have an opportunity to grow and develop. Delivering essential infrastructure services for life, while being safety first, and client and customer centric in a friendly, fun and respectful environment where you are encouraged to thrive.
Where will you be working?
We help our clients safeguard the water supply, improve environmental performance and manage demand for future generations. We enhance and extend asset life, ensuring compliance with water quality and environmental standards. We’re problem solvers with over 140 years of combined experience in engineering and infrastructure.
This role will be within our water and wastewater capital project delivery team. Our teams deliver large-scale capital programmes aimed at keeping water infrastructure resilient for the long-term while protecting the environment.
Want to be a part of it?
What will you be doing?
As our Customer Liaison Specialist you'll be a key part of our team. You'll be responsible for managing all external communications and relationships related to the installation and ongoing operation of monitoring equipment. Addressing the requirements of Section 82 of the Environment Act 2021.
You'll be instrumental in ensuring our compliance and fostering positive relationships with all relevant parties. You'll act as the primary point of contact and liaison for all external stakeholders. These include Regulatory Authorities, customers, landowners, community groups and environmental organisations and internal teams.
You'll work closely with the relevant teams to ensure access is agreed to install and maintain monitoring equipment. Stay up to date with evolving legislation, guidance and best practice related to water quality monitoring and S82. Contribute to the positive public perception by demonstrating our commitment to environmental responsibility and transparency.
What you'll bring
Do you have proven experience in stakeholder engagement, public relations, or community liaison, ideally within the environmental, water utility, or infrastructure sectors?
Are you an exceptional communicator, negotiator, and have interpersonal skills, with the ability to build rapport and influence diverse stakeholders?
Do you have the ability to translate complex technical and regulatory information into clear, accessible language for various audiences?
Do you have excellent organisational skills with the ability to manage multiple priorities and deadlines?What’s in it for you?
We offer a range of benefits designed to support your life in and out of work, some of which include;
Matched pension scheme
Online GP service, 24 hours a day, 365 days a year
Employee assistance programme
My Rewards portal, access to 1000’s of retail discounts
Life assurance
Cycle to work, salary finance and give as you earn schemes
Enhanced maternity, paternity leave and adoption leave
Reward and recognition schemeIn addition, this role offers;
Company car and fuel card with a range of EV and hybrid vehicles to choose from
My Car Choice our salary sacrifice EV/ Hybrid car scheme
Private health care for you and your family
Health Care Cash Plan, giving you the ability to claim back medical expenses for things like dental, eyecare and physiotherapy and much more!
Discretionary bonus scheme
25 days annual leave plus bank holidays
Recommend a friend – get rewarded for introducing people to us!
Personal Accident CoverAbout us
We want to be an employer of choice and a great place to work, attracting diverse and talented people, who join us and make a difference. We’re one of the Top 100 UK companies actively supporting and recruiting army veterans. Our ENABLE inclusion networks bring together people who have a shared passion, to help create an environment where everyone belongs.
Our values help to shape our culture and how we work with one another. We recruit with these values in mind, to ensure your aspirations, and ways of working, align with ours.
We’re responsible and go further for our people, clients, communities and the planet
We’re open and seek new and better ways of exceeding expectations
We’re together and as one team; the whole is greater than the sum of the parts
We’re ambitious and embrace opportunity, to lead essential infrastructure services for lifeWhether you’re a trainee, apprentice or graduate, or progressing through your career, our people benefit from industry recognised programmes, training and development.
It’s an exceptional time to be a part of M Group.
Please note: Occasionally, job adverts might be closed before the stated closing date. Do apply as soon as possible to ensure your application is considered.
For certain roles, successful candidates will be subject to 3rd party background checks as part of the hiring process. Some roles require drug and alcohol testing as part of induction and onboarding.
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