Customer Service Administrator at TeamJobs
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We’re working with a well-established organisation who are looking for a proactive and customer‑focused Customer Service Administrator to join their fast‑paced team. This is a fantastic opportunity for someone with strong administrative experience and a passion for delivering excellent customer service.
Base Pay Range
Provided by TeamJobs. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
The Role
As a Customer Service Administrator, you’ll be at the heart of the customer journey, supporting inbound enquiries, processing orders, and ensuring every customer receives a smooth and professional experience. You’ll communicate via phone, email, and webchat, while keeping records accurate and up to date.
Key Responsibilities
* Accurately process sales orders and ensure deadlines are met
* Manage inbound and outbound telephone calls, offering product guidance and resolving customer queries
* Respond to customer emails using a professional tone and correct grammar
* Follow a daily task rota and escalates issues where necessary
* Log customer feedback and issues
* Maintain strong communication with warehouse, marketing, and internal departments
* Upsell relevant products when appropriate
About You
* Previous experience in customer service, sales support, or a busy admin role
* Excellent communication skills — both written and verbal
* Strong ability to prioritise, multitask, and work to deadlines
* Confident, professional telephone manner
* High level of attention to detail
* Proactive, organised, and able to work independently
* Solid IT skills, including Outlook, Excel, and Microsoft Office
* Able to remain calm under pressure in a fast‑paced environment
Benefits
* 25 days holiday plus bank holidays (increasing with service)
* Health & wellbeing allowance
* Staff reward schemes and social events
* Free parking and modern office facilities
* Community/charity involvement opportunities
* Training, development, and ongoing support
* Pension scheme
* Eye care support
* Discounts and additional perks
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