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Customer operations administrator

Esher
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Operations administrator
Posted: 1 May
Offer description

Themainpurposeoftherole:CustomerOperationsAdviser

* Toconsistentlymaintainhighqualitycustomerserviceandwhereverpossible,resolutionatfirstpointofcontacttoresidents,customersorpartnerscontactingthecouncilthroughallcommunicationchannels
* Toprocessadministrativework,rangingfromdecisionmakingforstraightforwardprocesses,tocomplexprocessesimpactingfinancialandlegislativecompliance.
* Ensurecollectionratetargetsareachievedbyfollowingprocessestomaximiseincometothecouncilandcompliancewithallrelevantlegislationandregulations.
* Ensureadviceandguidanceforbenefitscustomersenablesanaccurateandtimelyresolutionforclaimsprocessingtimes.

SpecificdutiesandresponsibilitiesCustomerOperationsAdviser

1. Providehighqualityserviceswhendealingwithcustomercontactinaccordancewiththecouncilscustomerservicestandards
2. Takeownershipandresponsibilityforaccuratelyresolvingenquiriesatthefirstpointofcontactwhereverpossible
3. Ensureapositiveimagetocustomersandotherindividualsandorganisationsandpromotetheservicebywhatevermeansareappropriateandavailable
4. Communicatewithserviceproviders/partners/internalcustomersinapositiveandconstructivemannerwhenarrangingforappropriateactions
5. Undertakeprocessingworkacrossawiderangeofbusinessactivities
6. Maintainaccuraterecordsandinformationfortheprovisionofservicesforcustomers,usingthemostappropriatesystem
7. Activelyencouragec...

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