Themainpurposeoftherole:CustomerOperationsAdviser
* Toconsistentlymaintainhighqualitycustomerserviceandwhereverpossible,resolutionatfirstpointofcontacttoresidents,customersorpartnerscontactingthecouncilthroughallcommunicationchannels
* Toprocessadministrativework,rangingfromdecisionmakingforstraightforwardprocesses,tocomplexprocessesimpactingfinancialandlegislativecompliance.
* Ensurecollectionratetargetsareachievedbyfollowingprocessestomaximiseincometothecouncilandcompliancewithallrelevantlegislationandregulations.
* Ensureadviceandguidanceforbenefitscustomersenablesanaccurateandtimelyresolutionforclaimsprocessingtimes.
SpecificdutiesandresponsibilitiesCustomerOperationsAdviser
1. Providehighqualityserviceswhendealingwithcustomercontactinaccordancewiththecouncilscustomerservicestandards
2. Takeownershipandresponsibilityforaccuratelyresolvingenquiriesatthefirstpointofcontactwhereverpossible
3. Ensureapositiveimagetocustomersandotherindividualsandorganisationsandpromotetheservicebywhatevermeansareappropriateandavailable
4. Communicatewithserviceproviders/partners/internalcustomersinapositiveandconstructivemannerwhenarrangingforappropriateactions
5. Undertakeprocessingworkacrossawiderangeofbusinessactivities
6. Maintainaccuraterecordsandinformationfortheprovisionofservicesforcustomers,usingthemostappropriatesystem
7. Activelyencouragec...