Overview
Health Care Assistants - In-Patient Unit
Salary: £23,875 - £25,617 per annum WTE based on 37.5 hours (dependent on experience), plus enhancements
Full time and part time hours available
Current Location: Camberley, Surrey (Farnham, Surrey from Spring 2026)
Are you passionate about delivering exceptional care? Working at Phyllis Tuckwell gives you the opportunity to make a real difference to people’s lives, every day.
We’re looking for dynamic and motivated Health Care Assistants to join our In-Patient Unit (IPU) team. This is an exciting opportunity for enthusiastic and experienced candidates who are looking for a rewarding role where they are able to provide high quality patient & family focused care within a supportive environment.
If you would like to be part of a welcoming and committed team, benefit from strong peer and managerial support, and want to develop your career with excellent training and education opportunities, we would be delighted to hear from you.
About You
A successful Health Care Assistant will have:
* Previous experience in a caring role
* A recognised caring qualification
* Excellent communication, interpersonal and team working skills
* Flexibility to work across both the community and IPU teams
For a full list of essential requirements, please refer to the job description and person specification document.
Responsibilities
* 1.0 Clinical
o To ensure statutory obligations are met that are relevant to the clinical area.
o To ensure quality standards are maintained in order to provide the highest standards of holistic care.
o To maintain and support the provision of assessment, planning, implementation, and evaluation of nursing care, within the limits of your qualifications and under the supervision of qualified staff.
o Work to the agreed models of care and work allocation.
o Escalate any clinical or non-clinical incidents to the nurse in charge, and complete incident documentation via Sentinel. Assist with investigations and risk assessments as appropriate.
* 2.0 Professional
o To understand and work within the Health and Social Care Act 2008, and PT business plan and philosophy.
o Work as part of the multidisciplinary team, providing holistic care to patients, their families and carers.
o Deliver a safe and high standard of care in accordance with Phyllis Tuckwell policies, guidelines.
o Where appropriate and under the supervision of qualified staff, provide information and support to patients, carers and relatives.
o Maintain effective relationships with colleagues.
o To maintain accurate, legible and contemporaneous records on all patients, to ensure documentation meets agreed PT standards and adheres to Caldicott Guidelines.
* 3.0 Managerial
o To work in accordance with the PT, Health and Safety Governance policies.
o To effectively maintain and support the clinical area and monitor resources including clinical supplies and equipment.
o To ensure a team environment is maintained by developing effective relationships and being considerate towards colleagues, to create a team spirit and provide personal support.
o Manage your own time effectively to meet PT aims and objectives.
* 4.0 Training and Development
o Maintain and support the professional development and safe practice of others through peer support, leadership, supervision and teaching.
o Maintain up-to-date knowledge of PT guidelines, policies and procedures.
o Identify and develop own knowledge and clinical skills, through continual professional development, clinical supervision, discussion with other MDT members, and through PT Annual Appraisal process.
* 5.0 Research
o Participate in research and audit within the PT environment.
o Assist in implementing the findings of evidence-based practice.
* 6.0 Safeguarding, Equality, Diversity and Inclusion
o Role holders are required to understand their responsibilities in the safeguarding context, ensuring that Phyllis Tuckwell reduces the risk of harm or abuse of adults and children at risk.
You Are Required To
adhere to Phyllis Tuckwell’s Safeguarding Policy (held on the NEST), which supports the local authorities multi-agency safeguarding policy, the law (Care Act 2014) and Mental Capacity Act 2005 (including Deprivation of Liberty Safeguards).
inform the appropriate PT professional where there is concern that an adult or child may be at risk of harm, abuse, or neglect.
Phyllis Tuckwell is committed to an Equal Opportunities approach, valuing and respecting everyone as individuals, with diverse opinions, cultures, lifestyles, and circumstances.
This job description is underpinned by Phyllis Tuckwell’s philosophy, culture, and core values, which actively embrace diversity and inclusion and promotes total team spirit. This job description is current and subject to yearly review in consultation with the jobholder. It is liable to reflect and anticipate necessary changes to support the PT strategy.
Person Specification
Relationships and Communication
* Good communication and interpersonal skills
* Empathy and compassion
* Demonstrates a caring approach
* Ability to write in a clear and legible form
* Understand the importance of reporting any changes in a patient’s care to colleagues
Qualifications
* Care Certificate / willing to undertake
* Evidence of undertaking health care courses or other life skills
* Has NVQ / QCF / Regulated Qualifications Framework (RQF) / City & Guilds level 2 or above
Quality
* Commitment to providing high quality, individualised holistic care to patients and their relatives / carers
* Demonstrates competence in fundamental health care duties
* Understanding of Health and Safety and clinical governance
* Awareness of patient confidentiality and information governance
* Understanding of PT policies and procedures
Experience
* Evidence of care skills from working in a care home, patients own home, or hospital setting
* Understanding and experience of caring for dying patients with progressive diseases
Computer Skills
* Be in possession of basic IT skills (email and internet usage) and willingness to increase IT skills
Team Working
* Ability to work as part of a team and be willing to learn and take directions from others
* Understanding of multidisciplinary team working
* Interpersonal sensitivity, good attendance and punctuality, flexible approach
Self Management & Leadership
* Demonstrate ability to work unsupervised as appropriate, under the direction of a RN
* Enthusiasm, proactivity, and ability to cope with stressful situations
* Self-awareness and coping strategies; openness to learn
Disclosure and Barring Service Check: This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and requires a submission for Disclosure to the DBS.
Job locations: Phyllis Tuckwell Hospice, 122 Kings Ride, Camberley, Surrey GU15 4LZ; Phyllis Tuckwell Memorial Hospice, Waverley Lane, Farnham, Surrey GU9 8BL
Date posted: 02 September 2025
Contract: Permanent
Working pattern: Full-time, Part-time
Reference: M0001-PHY0629
Salary: £23,875 to £25,617 a year based on 37.5 hours (dependent on experience), plus enhancements
We reserve the right to close the role ahead of the closing date should sufficient applications be received. Early response is encouraged. Note: We do not sponsor and cannot provide sponsorship.
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