Location: Tattershall Lakes Country Park, Lincolnshire (LN4 6LR)
Salary: type: Team Leader – Recreation & Fitness
Contract type: Permanent 40hrs
Who are we?
Away Resorts are shaking up the industry and setting the new standards for what to expect from a UK Holiday Park. With 27 parks and resorts around the UK now, our Flagship Resort Tattershall Lakes, is jaw dropping not only in its size but also what it offers our Guests.
We have a brilliant opportunity for a Team Leader (Recreation & Fitness). We are looking for a dynamic, determined and enthusiastic person to join our holiday heroes. You will thrive in providing memorable guest experiences and want to be part of developing the Sports & Leisure team in supervising and always ensuring the safety of our guests and to provide the highest standard of customer service to all users of the Sports & Leisure facilities.
What we can offer you
Enjoy some great benefits, including:
1. A great working environment - We work hard but have fun along the way
2. We can be flexible to offer hours around life commitments wherever possible, talk to us about what you need!
3. Competitive salary
4. Pension scheme
5. Health cash plan
6. Up to 50% Discounts on Away Resorts holidays with offers for friends & family to also enjoy.
7. 20% On-park discounts
8. Monthly Team incentives
9. Life Insurance
10. Career Development – if you are hungry for more, we have a proven track record in investing into our team members.
So, whether you are looking for the next step in your career, or simply a new challenge, find out more here
What you’ll be doing
Your role will be to assist in the management of the following Sports & Leisure facilities, which will include the training and support of the Leisure Reception team and the Recreation Team:
11. Golf
12. Pedalos
13. Gym
14. Bike Hire
15. Play Areas
16. Beaches
17. Reception Areas
18. Retail Stock
19. Fishing Pegs
You will be responsible for leading the recreation and leisure reception teams and working alongside other team leaders to motivate the team, assist with training, and drive standards high. Health and safety checks will be a regular part of your job ensuring that our facilities are safe, clean and ready for our guests to enjoy.
Working in partnership with the Sports & Leisure Manager, Leisure Admin Manager and other team leaders you will;
20. Actively market and promote the business, continually seeking opportunities to increase sales and improve customer service.
21. To effectively supervise, train & motivate all team whilst on duty to ensure the efficient and effective operation of our facilities, whilst maintaining excellent levels of customer care that promote and reflect the image of the park.
22. Maintain and develop the highest levels of service & safety within the recreation offering.
23. Responsible for the security of facilities, cleanliness and maintenance, stock replenishment and ensure normal operating procedures and emergency action plans are implemented as required.
24. Carry out any other duties specified by Sport and Leisure Management to ensure the effective operation of the Sports & Leisure offering, including emergency action plans and procedures
25. Monitor and maintain the safety and welfare of guests and staff. Ensure the correct behaviour and use by guests and staff of the facilities.
This is only a guide to the range of duties involved. The post holder will need to be flexible and adaptable in order to respond to other duties that may be required from time to time.
One more thing…holidays happen at holiday times, so you’ll need to work your magic on bank holidays and weekends too.
Skills, experience, and qualities you’ll need.
There’s plenty of training, but what we require you to already have:
26. Great interpersonal skills – you’ll need to be assertive as well as friendly.
27. Minimum 2 years in a customer facing environment
28. Minimum 1 years’ experience in working in a holiday resort environment
29. Experience of Health & Safety in a leisure environment.
It’s about your values too. We have a can-do, fun loving, people centred ethos here at Away Resorts, which is captured by our holiday heroes’ mantra of Attentive Amazing Lovers – if that’s fired up your curiosity, have a read about it
Nice to have but not essential.
It would be great if you tick some of these boxes too (but we won’t hold it against you if you don’t).
30. First Aid Qualification
31. Bike mechanic / maintenance
32. PPO qualification