Responsibilities
The Supply Chain and Logistics team plays a vital role in ensuring a strong and efficient supply chain and logistics infrastructure that drives business growth and enables global expansion. They provide business planning guidance and logistics strategy assistance to existing businesses, helping them optimise their operational efficiency.
We are looking for an operations manager to join our Fulfillment Operations team, responsible for the first mile pickup and solutions in Europe.
* Build and optimise the merchant‑side pickup network in Europe, coordinating with local mainstream logistics service providers, designing pickup node layouts, improving regional pickup coverage and timeliness, and ensuring reasonable pickup cost control.
* Collaborate on end‑to‑end last‑mile delivery operations, optimising service provider allocation rules to maintain stable delivery fulfillment rates.
* Ensure strict compliance with European logistics regulations (e.g., dangerous goods), establishing operational compliance checks to mitigate policy and legal risks.
* Monitor key operational metrics, including pickup timeliness, delivery damage rate, and customer complaints. Use data analysis to identify pain points and implement process improvement initiatives.
* Coordinate with internal warehouse, merchant management, customer service teams, and European customers to resolve delivery‑related complaints, enhance customer satisfaction, and ensure seamless "warehouse‑pickup‑delivery" operations.
Qualifications
Minimum Qualifications
* Bachelor's degree and above.
* Minimum 5+ years of experience in cross‑border logistics or last‑mile delivery operations management in the UK/Europe.
* Experience in building pickup networks or managing service providers in UK/Europe is preferred.
* Strong data analysis and cost control capabilities.
* Proven ability to design and implement operational optimisation plans independently.
* Project management skills and ability to drive cross‑functional collaboration.
* Insight into the European logistics market and strong problem‑solving abilities.
Preferred Qualifications
* Hands‑on experience managing multi‑country UK/Europe last‑mile delivery networks.
* Demonstrated success in improving pickup/delivery efficiency, reducing operational costs, or enhancing service quality.
* Experience working closely with warehouse operations, merchant management, and customer service teams in Europe.
* Familiarity with European logistics regulations, including dangerous goods handling and compliance management.
About TikTok
TikTok is the leading destination for short‑form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.
Why Join Us
Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day. We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.
Diversity & Inclusion
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.
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