This is a Hybrid role but you must live within the greater Glasgow Area.
Our Leading Managed services client is seeking a Senior IT Field Service Engineer to attend customer sites to provide support on IT hardware and software products to a wide range of customers.
Responsibilities:
* To repair diagnose and replace PC’s, Laptops, Printers, Servers, Data Storage, Tape Libraries, Communications Equipment and retail equipment and associated peripherals.
* To perform desk side support to clients as requested
* Complete part movements (RMA generation & physical movement) in a timely and accurate manner, returning items as directed by the Branch within company guidelines.
* Assist other engineers in the delivery of service to our customers.
* Communicate with Call Administration and the Branch throughout the day to effectively manage all call details real time and gain full understanding of the customer’s SLA requirements.
* Utilise PDA to check and update allocated calls in a timely manner to achieve required commit time, and reflect actual work done in real time by way of accurate and quality updates.
* Be able to do customer rebuilds and configuration to desk.
* Will carry out AV repairs and Printer repairs
Skills and experience:
* Knowledge of PC, Laptop, Desktop Printer & associated peripherals operation
* Server Support Experience Wintel & UNIX
* Data Storage Hardware Break Fix Experience
* Trained in Desktop/Laptop/Printers and Servers
* Network Support Skills Switches, Routers – Cisco / HP etc
* Good knowledge of common software products
* UK Driving Licence
Benefits:
* An inclusive workplace
* Excellent package: solid basic and company benefits
* Hybrid working & core hours in line with role requirements
* Career development and life-long learning opportunities