We are seeking a proactive individual to lead and manage the day-to-day operations and management of the office, with the ability to delegate tasks effectively and confidently manage both staff and customer matters.\n\nGeneral, Office/Admin Duties: \nEnsure smooth daily business operations\nAssisting customerâs directly (phone, email)\nCreate and email customer invoices.\nTake customer payments.\nGenerate reports on a daily, weekly, and monthly basis.\n\nGeneral Warehouse Duties:\nReceive and process incoming shipments. \nPicking, packing customer orders, restocking shelves, maintain a safe clean work environment.\nInventory control, monitoring stock levels and organising warehouse inventory.\n\n Working towards achieving a Management Level 3 SVQ, while developing key skills across multiple areas of business operations, including:\n\nCommunication & Customer Service\nâ¢\tDeveloping professional email writing and telephone etiquette \nâ¢\tEffectively handling customer enquiries, complaints, and requests \nâ¢\tBuilding confidence when communicating with clients and colleagues \nâ¢\tDelivering clear, concise communication in a professional environment \n\nOrganisation & Time Management\nâ¢\tPrioritising tasks in busy or high-pressure situations \nâ¢\tManaging multiple responsibilities efficiently \nâ¢\tMeeting deadlines while maintaining a high standard of work \nâ¢\tMaintaining organised records and structured workflows \n\nOffice & Administrative Skills\nâ¢\tCreating invoices and supporting basic financial administration \nâ¢\tProcessing payments and maintaining accurate records \nâ¢\tGaining an understanding of day-to-day business operations \n\nBusiness & Financial Awareness\nâ¢\tMonitoring performance through reports and data analysis \nâ¢\tGaining exposure to sales, customer, and operational data \n\nWarehouse & Logistics\nâ¢\tReceiving and processing deliveries accurately \nâ¢\tPicking, packing, and dispatching orders efficiently \nâ¢\tManaging stock control and inventory systems \nâ¢\tUnderstanding supply chain processes \nâ¢\tMaintaining health and safety standards in the workplace Communication Skills: Strong written and verbal skills for effective interaction with staff and clients\nOrganizational Skills: Ability to prioritize tasks and maintain efficiency \nKnowledge: Microsoft Word, Excel and office software\n\n