We're hiring Customer Service Advisors to join our friendly Brighton & Hove office. This is a call centre style role in a small office team, handling inbound calls – no cold calling or sales involved.
About the role
You'll be supporting a wide range of businesses and charities by answering incoming calls, taking accurate messages, transferring callers, booking appointments and processing orders. It's a straightforward customer support position where clear communication and reliability matter most.
* Office hours: Monday–Friday, 8:30am–6:00pm
* Saturday shift available (9:00am–3:30pm) with a weekday off in return
* Full-time and part-time hours available with flexibility
What we offer
* £25,400 starting salary
* £150 welcome bonus after 3 months
* Up to £300+ in achievable monthly bonuses
* Annual salary review
* Relaxed, supportive workplace with no formal dress code
* Full training and ongoing support
When calls are busy, we work together to deliver excellent service. When it's quieter, you'll have freedom to use downtime productively.
What we're looking for
No previous call centre or customer service experience is required – full training is provided. You'll just need to bring:
* A polite, positive telephone manner
* Clear spoken English and good spelling
* Basic computer and typing skills
Apply now
If you're looking for a customer service job where you'll be valued, rewarded for hard work, and part of a relaxed but motivated team – we'd love to hear from you.
Job Types: Full-time, Part-time, Permanent
Pay: £25,400.00-£27,400.00 per year
Ability to commute/relocate:
* Hove BN3 7BA: reliably commute or plan to relocate before starting work (required)
Application question(s):
* If you are looking for a part time role, please confirm your availability and how many hours you are looking for. Our opening hours are 8:30am-6pm Monday-Friday and 9am-3.30pm Saturdays.
Education:
* GCSE or equivalent (preferred)
Experience:
* Customer Service: 1 year (preferred)
Work Location: In person