Volunteer Administrator and Receptionist About Waythrough Waythrough provides specialist support across mental health, alcohol, drugs and related areas. We delivery high-quality, evidence-based services designed around the real needs of the people we serve. Every year, we support around 125,000 people through over 250 services - and it's all made possible by our 3,500 brilliant staff and volunteers. Make a real difference in your community Are you passionate about helping others live safer, healthier, more independent lives? Join our team at Waythrough and support people facing challenges around mental health, substance use, housing or domestic abuse. This is more than just a job – it’s a chance to build meaningful relationships and create lasting change. About The Role We are seeking a volunteer to support the team at Burleigh Court. We are a drug and alcohol service. We support people in making small changes, stopping completely, or reducing risk. This role will provide a great insight into the running's of the service and will suit someone with previous experience in a similar role. The service is open Monday - Friday 9am - 5pm and we are seeking a volunteer up to 15 hours per week. The role will include a combination of the following: To provide effective reception support, including managing and directing incoming calls, taking, and directing messages, managing deliveries, greeting visitors, directing people to meetings, ensuring people sign in and out Managing incoming and outgoing post Replenish displays, leaflets and resources Assisting with the administration and resources for group activities, training etc Create resources for people accessing the service Taking referrals into the service Promoting the service For Full Role Description Please Click Here What We Offer We value the people who make a difference every day. Alongside meaningful work, you’ll enjoy: Discounts from various schemes Training and personal development A chance to make a real difference in people’s lives Free induction and role-specific training Support from experienced staff and regular supervision Opportunities to meet new people and develop your confidence Reimbursement for travel and agreed expenses Valuable experience that can support your personal or career development Inclusion and accessibility Waythrough is proud to be an equal opportunities employer. We welcome applications from all backgrounds and communities, especially those with lived experience of the issues we support. We have signed up to the Disability Confident Scheme - all applicants are welcome, and adjustments can be made to enable fair participation. If you need adjustments or support to apply, please email our recruitment team: recruitmentteam@waythrough.org.uk How to apply If you’re viewing this advert on an external platform such as Indeed, please click ‘Apply via company website’ to view the full job description and submit your application. Please note that while this role has a stated closing date, we reserve the right to close the advert early should we receive a high number of applications. Closing date: 2026-05-21 Waythrough launched in October 2024 following the merger of Humankind and Richmond Fellowship. Our vision is to break down the barriers that stop people getting the support they need to live a life they value. We tackle poverty and disadvantage in communities, through mental health, drug and alcohol, housing and related support. We have almost 200 services around England – and nearly 3,500 amazing staff and volunteers who run them. Every year our services support around 125,000 people. Bringing together two big organisations is not a small task and it’ll take a while to fully integrate our systems, processes and approaches. That’s why you will notice various brands including, ‘Richmond Fellowship’ or ‘Aquarius’ (our subsidiary charity in the Midlands). Aquarius Aquarius is a subsidiary of Waythrough. Aquarius is a Midlands-based charity supporting individuals to overcome the harms caused by drugs, alcohol and gambling. Aquarius has always held the view that people we support could resolve their problems with support and guidance and that people have the ability to find their own solutions to their problems. Our roles across the organisation include Practitioners and Administrators as well as Team Managers. Find out more at www.aquarius.org.uk