About The Role
Title - Shift Security Supervisor
Site - New Street Square
The Security Supervisor is responsible for overseeing security operations and ensuring exceptional customer service delivery. This role involves managing a team of security personnel, maintaining compliance with legal and regulatory standards, and fostering a culture of continuous improvement and professional development. The Security Supervisor serves as the primary point of contact for all security-related matters, ensuring the functionality and appropriateness of operating systems, and providing leadership during emergency situations. Additionally, the Security Supervisor supports the Senior Management Team in strategic planning, staff training, performance evaluation, and the implementation of corporate social responsibility initiatives. This position requires strong leadership, communication, and problem-solving skills, along with a commitment to upholding the company's core values and customer service standards.
This role requires working on shift pattern including days, nights and weekend.
Responsibilities:
* Serve as the primary point of contact for all security-related matters, ensuring exceptional customer service delivery.
* Uphold and promote the company's core values and customer service standards.
* Maintain a visible presence to deter potential security incidents and provide reassurance to clients and visitors.
* Providing flexibility and support to the Security Team as needed.
* Conducting thorough handovers with oncoming team.
* Responsible for train of new recruits maintaining the training matrix, and supervise security staff, ensuring adherence to protocols and procedures.
* Foster a culture of continuous improvement and professional development within the team.
* Oversee staff performance and conduct regular performance reviews.
* Ensure all security personnel receive appropriate training in customer service and security procedures.
* Conduct regular refresher courses and update staff on new policies or procedures.
* Identify training needs and coordinate with HR to provide necessary resources.
* Prepare and submit regular reports on security activities, incidents, and customer service metrics.
* Collaborate with the Security Manager to analyse and improve service delivery based on report findings.
* Maintain accurate records of all security operations and personnel activities.
* Ensure compliance with all legal and regulatory requirements related to security operations.
* Conduct regular audits to ensure adherence to company policies and procedures.
* Stay updated on changes in security legislation and implement necessary adjustments.
* Assume command during emergency situations, providing clear instructions to control room staff and on-site personnel.
* Coordinate response to incidents, ensuring prompt and effective resolution.
* Conduct thorough investigations of incidents and prepare detailed reports.
* Respond promptly to alarms and incidents, initiating appropriate actions and escalation procedures.
* Coordinate with on-site security teams to address and resolve security breaches or emergencies.
* Competent with the emergency standard operating procedures utilising systems such as Urim.
* Competent with the client escalation framework.
* Promote the company's CSR initiatives within the security team.
* Encourage staff participation in community service and sustainability efforts.
* Ensure security operations align with the company's CSR goals and values.
* Identify opportunities for service improvement and innovation.
* Support the Security Manager in developing and implementing strategic plans for the security department.
* Engage in continuous professional development to enhance skills and knowledge in security management and customer service.
* Stay informed about advancements within the security industry.
* Hold an IOSH Working Safely Qualification.
About Us
Bidvest Noonan is a team of 27,000 passionate and customer-focused people. We work together to deliver exceptional service and value to customers across the UK and Ireland. We recruit great people to deliver our services and we provide them with the resources, training, and direction they need to do their best work.
We always put people first. Our people are exceptional and go the extra mile to deliver outstanding services. We celebrate and recognise their successes at every opportunity. At Bidvest Noonan, we strive to make each person feel appreciated, engaged, and supported so that they can reach their potential, knowing it has a positive impact on our overall success.
Bidvest Noonan is highly committed to creating an inclusive environment where everyone can feel valued and respected. We are delighted to welcome applicants from our Armed Forces community and people from diverse backgrounds and identities. We will remove barriers that prospective candidates might face at any stage of our recruitment process. If you have a disability and would like the advert in an alternative format, or would like to talk about how we can adjust the interview process to best support you, please contact