Job Description
Are you a hands-on, customer-focused leader who thrives in a fast-paced automotive environment? We’re looking for a Regional Aftersales Manager to oversee our retailer network across the North of England and Scotland. This is a high-impact role where you’ll drive customer experience, dealer performance, and aftersales growth across your region. You’ll be at the heart of a growing network, influencing customer satisfaction, dealer performance, and brand reputation. It’s a hands-on, varied role where no two days are the same – perfect for someone who thrives on responsibility and making a visible impact.
TITLE : Regional Aftersales Manager
Salary : Competitive + Benefits+ Company Car
Sector : Automotive
Location: West London
Language : Englis
Work style: Office based role
Duties:
* Manage and support dealer relationships across your region – helping them meet targets, improve service, and resolve issues quickly.
* Take ownership of customer complaints and complex cases, ensuring swift resolutions and a great experience.
* Support technical and warranty teams by coordinating dealer queries and helping implement solutions.
* Conduct regular dealer audits to make sure aftersales standards are met, traveling extensively across your region.
* Monitor dealer performance via balance scorecards and other KPIs, tracking trends and driving improvements.
* Represent the brand at events, conferences, and training programs – becoming a true ambassador for aftersales excellence.
* Recruitment
o Proven experience in a similar OEM or retailer group aftersales management role.
o Strong relationship-building skills – you’ll be dealing with both dealers and internal stakeholders regularly.
o Comfortable handling complex customer complaints and driving dealer action.
o Experience with dealer KPIs and balance scorecards is a plus.
o Proficient in Microsoft Office and reporting/data analysis tools.
o Full and clean driving license – travel across the region is part of the role.
o Calm, adaptable, and able to prioritise in a fast-moving environment.