The Q&S Coordinator role is a team role, who are key members of the Quality & Standards Directorate. The postholder will work closely with the Corporate Associate Chief Nurses to ensure the efficient running of the Directorate, providing core functions of patient safety, risk management, patient experience, complaints, claims, clinical audit and improvement, safeguarding, non‑medical prescribing, health and safety, document management and compliance.
This position would suit someone looking for varied working and who is able to adapt to changing priorities. It offers a great opportunity to develop your career in the NHS, working closely with key staff to support processes that ensure the best experience for patients, staff and the organisation.
DUTIES AND RESPONSIBILITIES
* Provide comprehensive and effective administrative support to the Quality & Standards directorate.
* Effectively manage the diary of the Deputy Chief Nurse, Associate Director for Quality & Governance, Head of Quality Governance & Risk and Associate Chief Nurses.
* Support and be involved in various projects as requested by the directorate. Act as a point of contact for the directorate.
* Provide administrative support for a number of committees, including arranging meeting dates, preparing agendas, collating and distributing papers, booking venues, and attending and transcribing minutes.
* Appropriately produce and disseminate a variety of correspondence/documentation throughout the Trust, some of which is highly confidential.
* Provide systems administrator support for Datix (including access, security, and training). Grant and manage access to the Datix databases and ensure relevant people receive appropriate notifications.
* Plan, design and produce scheduled and ad‑hoc reports from Datix DCIQ for managers and committees, including trend analysis and recommendations for change.
* Provide administrative and systems support for procedural document management.
* Ensure all electronic directorate information is maintained in accordance with data protection rules.
* Draft reports and manage processes as directed.
* Liaise with staff at all levels, both internally and externally, answering written and verbal enquiries when necessary.
* Arrange travel and accommodation for members of the directorate and book conferences, courses and other meetings as required.
* Photocopy and distribute mail to the Quality & Standards directorate and wider Trust staff.
* Order stationery and other supplies when requested and required.
* Raise all appropriate purchase orders for the division and provide administrative support for some charitable budgets, including monitoring grant requests and raising purchase orders on behalf of clinical teams.
* Work with managers and administrative staff to review working practices and identify new, improved ways of working.
* Work with senior managers to improve the quality and range of services, managing resources according to agreed priorities.
* Work closely with the senior nursing team to arrange quarterly development days and International Nurses Day.
* Be responsible for logging building and equipment faults with the Estates and Facilities department.
* Attend appropriate training and education sessions at the request of the line manager and in addition to mandatory training.
* Organise training sessions facilitated by the Quality & Standards team.
ADDITIONAL REQUIREMENTS
* Follow risk management procedures at all times, including the identification, assessment and management of risk within the directorate.
* To abide by all trust policies and procedures.
* To be responsible for own professional/personal development, including participating in appraisal and personal development planning.
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