Job Description
We are looking for a FUN, PASSIONATE & EXTROVERTED Reservations Agent who wants to join our fantastic team at Pullman London St Pancras hotel.
If you:
* Have the passion for customer service and hospitality
* Have great communication and customer relationship skills
* Loves working as part of a passionate team
* Enjoys working in a fast pace environment
We want you to join our gang!
As a Reservations Agent, you will:
* Ensure that reservations are dealt with effectively and carry out room merchandising to maximize room revenue
* Ensure that all reservation calls are dealt with in a pleasant and professional manner
* Check all correspondence in connection with reservations and deal with it accordingly
* Run all appropriate reports connected with rooms as laid down in the Reservations Manual and distribute to the appropriate Managers
* Have excellent organisational and administration skills
We are a 4 star property with 312 bedrooms, 17 meeting and conference facilities including the 446 seated Shaw Theatre and GA KingsX Bar & Restaurant.
Salary: £28,899 per annum
The successful candidate must already have eligibility to work in the UK.
Qualifications
* Previous Front Office or Reservations experience is essential
* Knowledge of Opera cloud software
* Excellent written and spoken English communication skills
Additional Information
Benefits
-Three complimentary Bonus Breaks - benefit from a free one or two day break in another Accor property in the UK each year
- Pension Scheme
- Employee benefit card offering discounted rates in Accor Hotels worldwide
- Free meals on duty and free access to hotel gym
- Up to 33 days of annual leave per annum