Junior IT Technician | Mid Cheshire Hospitals NHS Foundation Trust
Employer: Mid Cheshire Hospitals NHS Foundation Trust
Location: Crewe, CW1 4QJ
Contract Type: Permanent
Hours: Full time
Closing Date: 28/01/2026
About this job
This is an exciting opportunity as a Junior Technician within the IT Service Desk at Mid Cheshire Hospitals. We are looking for a flexible individual who is passionate about IT and providing excellent levels of service to Trust staff.
Key Responsibilities
* Provide advanced 1st and basic 2nd line support to all users, investigating and diagnosing IT faults and problems on client machines, servers, and network equipment.
* Triage tickets logged within the IT Service Desk, ensuring they are processed in a timely manner in liaison with the IT Incident Co‑ordinator and management team.
* Manage the flow of tickets, assign correct SLAs, prioritise work according to established timescales, and raise escalations when necessary.
* Process user set‑up and password requests, including audit and processing of leavers and associated filing.
* Install and configure networked PCs, laptops, and peripheral devices (including printers) across all Trust locations.
* Create user accounts, manage permissions and passwords, and provide ongoing support to end users as required.
* Maintain accurate and timely records within the IT Service Desk, providing feedback to end users on progress of faults and changes.
* Complete daily/weekly/monthly checklists as directed by the IT Service Desk Manager.
* Engage in training opportunities to develop skills in desktop support, networking and operating systems.
* Contribute to documentation, user guides and information for the Trust.
* Assist with the Operative rota and Technician 24/7 rota, and support the management of equipment requests – ensuring orders, deployment and maintenance are handled effectively.
Additional Information
In addition to the advertised pay, this post includes enhancement payments for weekend work in line with the Agenda for Change terms and conditions.
This advert closes on Monday 12 Jan 2026.
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