Customer Service Advisor - Lytham St Annes
* £12.60-£18.90 an hour
* Various shift patterns
* Benefits will include vouchers for Star performance
* Free coffee and tea available onsite
You will be expected to work 3-5 weekends over 8 weeks period; this can be in a row or separated depending on business need.
We are currently seeking Customer Service Advisor's to join a well-established and reputable client on a 12-month fixed-term contract. This role offers an excellent opportunity to develop your professional skills within a structured, process-driven environment, supporting a high-performing team in delivering exceptional customer service.
Role Overview as a Customer Service Advisor
You will play a key role in delivering high-quality transactional and administrative support within a contact centre setting. You will be responsible for processing a variety of routine tasks and enquiries in accordance with agreed procedures, maintaining high levels of accuracy and professionalism.
The role of Customer Service Advisor:
* Process inbound and outbound calls, emails, and customer enquiries in line with established procedures
* Accurately complete transactions and maintain up-to-date records, both digital and manual
* Prioritise and manage daily workloads effectively to meet deadlines
* Escalate non-routine queries or issues appropriately
* Collaborate with colleagues to support overall team performance
* Provide general administrative assistance as required
* Ensure compliance with internal controls and audit requirements
The ideal Customer Service Advisor:
* Strong attention to detail and accuracy in record-keeping
* Proven ability to work effectively in a team-based or structured environment
* Excellent interpersonal and communication skills
* Strong organisational and time management abilities
* Demonstrated commitment to delivering high-quality customer service
* Ability to follow defined processes and procedures consistently