Are you a motivated and detail-oriented individual looking for a rewarding opportunity in an exciting environment? The Infantry Battle School in Wales is looking for a passionate Welfare Officer to join our dynamic and supportive Welfare department. The Unit Welfare Officer is a key player in a small team that provide welfare support to the approximately 300 military personnel serving in The Infantry Battle School, plus their families. You will likely be the first point of contact for those wishing to access welfare support. In this role, you will work closely with both civilian and military personnel, fostering a collaborative environment that is vital for delivering exceptional training. Your hands-on approach and organisational skills will be essential as you navigate the demands of this business-facing position. Key responsibilities: Deliver first-line welfare support to Service Personnel (SP) and their entitled dependents on the posted strength of the unit. Develop and manage relationships with all Welfare Stakeholders, including, but not exclusive to, Soldiers, Sailors & Airmens Families Association (SSAFA), civilian/military education services, Defence Infrastructure Organisation (DIO), Mental Health Service (MHS) and other welfare/families agencies. Lead in the planning and delivery of IBS welfare events. Manage the administration and bookings of the Unit Welfare Contact House. Manage use of the welfare centre and calendar, linking with the Army Welfare Service (AWS), Child Support, Youth Clubs, Family use, IBS and 160X Brigade (Bde) as appropriate. Attend and organise welfare meetings with AWS and 160X Bde. Lead on all financial applications to improve welfare in Dering Lines. Regional point of contact for Dering Lines and collaborate with other welfare contacts and agencies to support welfare provision. Manage the Wounded, Injured and Sick Management Information System (WISMIS) and any associated visits. Attend Unit Health Care (UHC) meetings and brief the HQ IBS Chain of Command, when necessary, on individual cases within the code of confidentiality. Conduct other duties and tasks as directed by the chain of command. Gain a good working knowledge of the relevant Joint Service Publication (JSPs) and Army General and Administrative Instructions (AGAIs) Once in the post, the successful candidate will be expected to complete several courses and required training; these include but are not limited to: Trauma Risk Management (TRIM) Mental Health First Aid Emergency First Aid at Work Does this sound like the opportunity youve been waiting for? If youre ready to make a meaningful impact and take your career to the next level, we want to hear from you! Person specification Essential skills required: Previous experience of managing tasks, stakeholders, and outputs with minimal supervision. You need to be able to engage with staff at all grades so the ability to build effective working relationships, demonstrating empathy and understanding, while remaining focused and objective is essential. Strong verbal and written communication skills and the ability to work well with others. Enthusiasm - we need someone who can drive their own personal and professional development and workload. Motivation - you need to be able to motivate and develop others to reach common goals but be resilient to challenges and adaptable to the changing workload. Good organisation skills - the work can sometimes be complex with many different tasks running concurrently so you will need to manage people, resources, and your own time effectively to balance the varying demands of the post. Previous experience and knowledge of the Microsoft suite of applications. This is a varied, interesting and at times challenging post requiring a high level of communication and organisational skills as well as the ability to adapt, often at short notice, to changing priorities. Evidence of this will be assessed through your Personal Statement at initial application and through the behaviours (at application and interview stage). We are passionate about what we do and believe the right person will grow and develop to assimilate this feeling and as such we are content to train and develop the right person in this role but require the foundation skills, behaviours, and aptitude to do the job. Behaviours We'll assess you against these behaviours during the selection process: Communicating and Influencing Working Together Making Effective Decisions Managing a Quality Service We only ask for evidence of these behaviours on your application form: Communicating and Influencing Working Together Benefits Alongside your salary of 29,580, Ministry of Defence contributes 8,569 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides. The Army prides itself on being a supportive employer and where possible encourages flexible working, helping you to maintain a great work/life balance. Other benefits for Army civil servants include: - 25 days paid annual leave rising (1 day per year) to 30 days upon completion of 5 years service - Pension contribution: 28.97% - Personal and professional development of skills - Alternative working patterns for many roles - Access to the Employee Assistance Programme (EAP), a free service that assists you with achieving a productive, healthy environment that is conducive to a healthy lifestyle. - Enhanced parental and adoption leave - 6 days special leave per year which can be used for volunteering activities - Learning and Development We believe that everyone has the potential to make a difference and you will be supported to help you learn and advance in your career. This includes working towards membership of a professional body and/or undertaking a modern apprenticeship as part of your role. A modern apprenticeship is a combined package of work and training. Through the schemes available you will gain a professional qualification, practical experience, and the broader skills required to develop in your current role and pave the way for your future career. The post does not offer relocation expenses. External recruits who join the MOD who are new to the Civil Service will be subject to a six-month probation period. Please Note: Expenses incurred for travel to interviews will not be reimbursed. Please be advised that the Department is conducting a review of all pay related allowances which could impact on those allowances that the post currently being advertised attracts. Any move to MOD from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including Tax-Free Childcare. Determine your eligibility at https://www.childcarechoices.gov.uk/. The Ministry of Defence is committed to providing a safe and healthy working environment for its staff which includes educating them on the benefits of not smoking, protecting them from the harmful effects of second-hand smoke and supporting those who want to give up smoking. Under the Smoke-Free Working Environment policy, Smoking and the use of all tobacco products (including combustible and chewing tobacco products) will not be permitted anywhere in the Defence working environment however some exemptions are in place, please refer to local guidance. The policy is Whole Force and includes all Defence personnel, contractors, visitors and other non-MOD personnel. All applicants seeking, considering, or accepting employment with the Ministry of Defence should be aware of this policy and that it is already in place at a number of Defence Establishments. MOD Recruitment Satisfaction Survey We may contact you regarding your experience to help us improve our customer satisfaction. The survey is voluntary and anonymous. You may however be given the opportunity to provide additional information to help us improve our service which includes the collection of some personal data as defined by the United Kingdom General Data Protection Regulation (UK GDPR). The MOD Privacy Policy Notice sets out how we will use your personal data and your rights. Things you need to know Selection process details This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours and Experience. At application stage you will be assessed against the following: Personal Statement - (500 words) explaining your suitability for the role including previous knowledge and recent practical experience demonstrating strong written and oral communication skills and of effective working relationships with a wide range of customers. Please include any transferable skills you have and how any other relevant evidence of how you meet the essential criteria outlined in the advert. Behaviours - Communicating & Influencing and Working Together Applications will be sifted using the Personal Statement and Behaviours that have been chosen for this campaign, but in the event of there being a high number of applications, a sift will be conducted on the lead behaviour 'Communicating & Influencing' only. Artificial Intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance for more information on appropriate and inappropriate use. At interview stage you will be assessed against the following: Personal statement - you will be asked experience-based questions at interview. Behaviours: Managing a Quality Service Making Effective Decisions Application sifting will be scheduled to take place within 7 days of the application closing date. Interview dates are to be confirmed and will be held in person. We endeavour to keep to these time frames, but these are subject to change around business needs. The Ministry of Defence requires all candidates who are successful at interview to declare any outside interests. These declarations will be discussed with successful candidates following the interview process and before a formal offer of employment is made, as some outside interests may not be compatible with MOD civilian roles. This will not, in the majority of cases, prevent employment in MOD, but it is a measure that must be taken to ensure that appropriate mitigations can be put in place to manage any potential, perceived or actual conflicts of interest from the first day of employment. The Ministry of Defence adopts a zero-tolerance approach to unacceptable behaviours, which includes bullying, harassment, sexual harassment, discrimination, and victimisation. You will not be eligible and will not be considered for this post if you have been dismissed from a role for such unacceptable behaviours within the last five years. This will also apply if you resign or otherwise leave a role but, because of an adverse decision, would have been dismissed for gross misconduct had you continued in that employment. Pre-employment checks will be carried out The Civil Service embraces diversity and promotes equality of opportunity. There is a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria. If you need to advise us that you need additional help or reasonable adjustments for the recruitment process, please contact: DBSCivPers-Resourcingteam3@mod.gov.uk. As a result of the changes to the UK immigration rules which came in to effect on 1 January 2021, the Ministry of Defence will only offer sponsorship for a skilled worker visa under the points based system, where a role has been deemed to be business critical. This role does not meet that category and we will not sponsor a visa. It is therefore NOT open to applications from those who will require sponsorship under the points based system. Should you apply for this role and be found to require sponsorship, your application will be rejected and any provisional offer of employment withdrawn. Feedback will only be provided if you attend an interview or assessment. Security Successful candidates must undergo a criminal record check. Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check (opens in a new window). See our vetting charter (opens in a new window). People working with government assets must complete baseline personnel security standard (opens in new window) checks. Nationality requirements This job is broadly open to the following groups: UK nationals nationals of the Republic of Ireland nationals of Commonwealth countries who have the right to work in the UK nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window) nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS) individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020 Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service Further information on nationality requirements (opens in a new window) Working for the Civil Service The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants. We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window). The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria. The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy. Diversity and Inclusion The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window). Apply and further information This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative. Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records. Contact point for applicants Job contact : Name : Oliver Bracey Email : Oliver.Bracey100@mod.gov.uk Recruitment team Email : DBSCivPers-Resourcingteam3@mod.gov.uk Further information Please ensure you read the attached candidate information document prior to completing your application. If you are dissatisfied with the service you have received from DBS, or believe that DBS has failed to follow the recruitment process in line with the Civil Service Commission principles of selection for appointment on merit on the basis of Fair and Open competition, you can raise a formal complaint by writing to DBS at the following address: Defence Business Services, Scanning Hub, Room 6124, Tomlinson House, Norcross Lane, Blackpool, FY5 3WP. If after raising your complaint with DBS you remain dissatisfied you can complain directly to the Civil Service Commission at the following address: Civil Service commission, Room G/8, 1 Horse Guards Road, London, SW1A 2HQ Or by email: info@csc.gov.uk. Attachments 20220810-EVP-ArmyTLB Opens in new window (pdf, 3851kB) Candidates Information pack Opens in new window (docx, 33kB) Defence Civil Servant Offer Opens in new window (pdf, 1562kB)