Job Description
FOOD AND BEVERAGE TEAM MEMBER - MORNINGS ONLY & EVENINGS ONLY
Position overview
Serves guests (prepares the dining room, provides waiter service and clears away) in the point of sale, in line with the F&B concept (restaurant, meeting room, breakfast, bar or patio). Provides a high standard of service both in terms of welcome and waiter service.
Main responsibilities
Duties
* Perform the tasks of order taking and maximise sales opportunities through knowledge of product and suggestive selling. Ensure accuracy by repeating order(s) to the guests.
* Take orders and send them to kitchen staff through the POS system.
* Deliver orders promptly to the kitchen production area.
* Check ordered meals on collection from kitchen and deliver to guests promptly to maintain temperature and appearance ensure items are announced.
* Keep tables and service areas clean and tidy as per procedure manual.
* Maintain hygienic food service techniques during service.
* Take responsibility for your designated section and station.
* When working in Room Service promptly answer telephone and maximise sales opportunities through knowledge of product and suggestive selling
* Ensure room service trays and trolleys are set-up correctly and collected promptly when guest(s) have finished.
* Any other reasonable request as required by your Supervisor or Hotel Management.
Health & Safety
* Actively participate in safe work practices and procedures in the workplace, use equipment safely.
* Fully understand departmental fire, evacuation and emergency procedures.
* Report/ record all accidents/incidents on the appropriate workplace register and support injured employee rehabilitation.
* Report any health or safety hazards to your Supervisor.
* Wear protective clothing and equipment provided.
* Actively participate in Accor hotel environmental initiatives.
* Report all broken or damaged equipment to a Supervisor.
Customer Service
* Provide efficient, friendly and professional service to all guests, making all guests experience positive.
* Take a positive problem solving approach with guest problems and concerns, call the Manager on Duty if difficulties arise.
* Actively sell and promote, hotel facilities and services.
General Duties
* Follow the standards and performance outlined during training and in the departmental service procedures manual. Complete all tasks within the shift to these standards.
* Suggest any improvements that could be made to existing services or procedures.
* Attend training programmes and meetings as directed to constantly improve skills and knowledge.
* Follow the expectations and guidelines in the Accor Employee Handbook.
* Do not divulge Hotel or guest information either during or after employment with the hotel/ Accor.
Qualifications
* Do you have a passion for Food and/or Drinks? If so, we have a position available in our Restaurant/Bar
* To provide a friendly, relaxing & personalised welcome and experience throughout the service
* To help gain customer loyalty through the high standard of service
* To take food and drinks orders and promote the F&B offer
* To establish good relations with guests, offering advice and fostering customer loyalty
* Previous F&B and customer service experience is essential.
* Salary: £12.81 per hour plus service charge
* Car parking is not available, however you can arrange at your own expense.
Additional Information
We have positions for mornings only and evenings only - please indicate on your application which position you are applying for.