If you take pride in delivering excellent patient care, coupled with a restless determination to make things better, then we are looking for you.
We are looking for an experienced Practice Manager to lead the day‑to‑day operations of the practice, with a particular focus on our frontline team and patient experience. The Practice Manager will work within a wider management team, comprising a Business Manager, Operations Manager and two Reception Supervisors.
We are looking for someone keen to progress as a Practice Manager, interested in the challenges of a larger practice and who would appreciate the support of working within a larger management team. The Business Manager leads on all strategic areas including finance and complex HR cases while the Operations Manager currently looks after facilities, H&S and some of our back office functions. This will allow the Practice Manager to focus on supporting our frontline colleagues and driving operational improvement, delivering efficient and effective patient service.
Ideally, we are looking for 37.5 hours per week but can consider a minimum of 30 hours per week. We will work with the right candidate to agree days/hours as mutually agreeable.
We may close this recruitment process earlier than planned, dependant on response. We encourage anyone interested to contact us for an informal discussion about the role and/or a practice visit.
Main duties of the job
We are looking for someone who can support our practice team to be the best they can be.
You’ll be excited by innovation and embrace the opportunities of emerging technologies.
You’ll make sure that staffing levels are right and that patient‑facing tasks and activities are completed promptly and effectively.
You’ll be the sort of person who spots when systems or processes are not working as well as they should and can take action to improve them.
Above all, you’ll be interested in your colleagues and you’ll get a buzz out of developing their understanding and competence, so that they can feel their own sense of achievement in delivering to the best of their abilities.
You’ll be a natural communicator with a flair for building relationships with teams and individuals.
You will be someone who acts with initiative and integrity, to do the right thing for patients and staff.
You will be supported by an experienced Business Manager and have the support of the rest of the management team, including our Reception Supervisors.
About us
Vision: We empower people to live well and create opportunities for improved wellbeing in our community.
Mission: We deliver healthcare with a whole‑person approach and build relationships with our community of patients, staff and people throughout their life.
Values:
* We act with integrity.
* We see the person, not the task.
* We grow through learning.
We are a thriving practice with 14,000+ patients. You will be supported by a fantastic team including an experienced Business Manager, Operations Manager, 5 partners, 5 salaried and 1 retainer GPs, a strong and skilled nursing team, pharmacy team and mental health team and experienced frontline administrative staff. We operate with the model of modern General Practice, running a digital front door and a clinician‑led appointment hub to triage all requests for GP time. We work in close partnership with our PCN colleagues who deliver a proactive support package to our most frail patients as well as supporting our four Care Homes. We also participate in an active local care partnership in Seacroft, trying to make a difference to communities who experience disadvantage and exclusion.
Job responsibilities
* Management of the day‑to‑day operations of the practice, ensuring staff achieve their primary responsibilities.
* Providing leadership and guidance to all staff ensuring that they adhere to policy and procedure at all times.
* Overseeing the administrative elements of QOF and GPOP, liaising with GPs, nursing staff and administrators.
* Implementing systems to ensure compliance with CQC regulations and standards.
* Acting as the lead for recruitment including pre‑employment checks and DBS.
* Evaluating, organising and overseeing the staff induction programme.
* Implementing and embedding an effective staff appraisal process.
* Implementing and embedding effective practice and staff development plans, whilst maintaining a robust training record.
* Leading the management of the clinical system, ensuring IT security and IG compliance at all times and responding to and resolving all local IT issues.
* Promote awareness of and adherence to Safeguarding policies for Adults and Children.
* Actively encouraging and promoting the use of patient online services.
* Updating and acting as the focal point for the patient communication & engagement including practice website and social media sites.
* Liaison and support of our volunteer Practice Health Champions.
* Guiding staff and developing searches and audits on the clinical system.
* Guiding the team to reach QOF targets (supported by the nursing and administrative leads).
* Implement the complaints process, ensuring complaints are dealt with in a timely manner and, where necessary, escalated to the next level.
* Ensure all staff are aware of the management of the premises, including health and safety aspects and undertake risk assessments and mandatory training as required.
Experience of working with patients in General Practice is essential. Knowledge of SystmOne (clinical system) would be an advantage but is not essential. A passion for customer service and a focus on the patient at the heart of everything we do is key.
Qualifications
* Good standard of education with excellent literacy and numeracy skills
* Competent use of Microsoft Office Suite – Word, Excel, PowerPoint
* Previous experience in General Practice
* Experience of TPP SystmOne
Experience
* Key skills needed for this role:
* NHS or primary care general practice experience
* Experience of working with the general public, especially in a service sector
* Experience of leading and managing a team.
* Experience of performance management including appraisal writing, staff development and disciplinary procedures.
* Experience of successfully developing and implementing projects.
* Relevant health and safety experience.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
£39,000 to £46,000 a year – dependent on experience, pro‑rata for less than full‑time hours.
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