Description
Reporting directly to the IT Lead, the IT Apprentice provides general support to all IT users in the business with a focus on user support, new starters and replacement machines. The following responsibilities should be read in conjunction with the IT Dept RASCI Matrix. The two documents distinguish which tasks are the full responsibility of the IT Apprentice and the tasks which require their assistance to the person responsible i.e. the IT Lead.
Key Responsibilities
First line IT Support via phone, email, Teams and in person.
Create and manage user accounts across platforms including but not limited to Active Directory, Autodesk and Adobe.
Supporting all current and future company accreditations involving IT.
Carry out internal audits on software usage, user accounts, permissions and assets.
Maintaining and supporting all printers within the business.
Helping maintain an up-to-date IT asset system.
Setup, maintain and support all computers, printers, mobiles and tablets.
Help maintain and manage our mobile device management system.
Help with all cyber security related tasks and/or projects.
Create, maintain and update file server shares and permissions.
Support internal IT systems.
Help maintain and improve our cyber security posture.
Support WEEE disposal.
Create, update and maintain internal IT documentation
Support with leavers process.
Create and update internal scripts in Powershell, Batch and Bash.
Assisting with Ethernet and fibre cable installations
Supporting VoIP phone systems and desk phones
Helping with user account setup, password resets and permissions
Learning networking basics including routers, switches, Wi-Fi and firewalls
Core Values
Uphold and promote the Company’s Core Values – Care, Trust, Respect and Sustainability.
You may be required to undertake additional duties to those outlined above that are commensurate to the level of role you perform.
Skills, Knowledge & Expertise
Desirable:
Level 2 or Level 3 IT qualification, such as:
BTEC Level 2/3 in IT / Computing
Level 3 Diploma in ICT
GCSEs including English and Maths
A-Level in ICT / Computer Science
Microsoft Certifications
Microsoft 365 Certified: Fundamentals
Microsoft 365 Certified: Modern Desktop Administrator Associate
MD-100 / MD-101 (Windows client and device management)
Technical Skills Evidence
Windows operating systems (Windows 10/11)
Microsoft 365 administration
Active Directory (password resets, account management)
Basic networking (TCP/IP, Wi-Fi setup, VPNs)
Troubleshooting PC hardware and peripherals
Printers, laptops, mobile device support
Ticketing systems / service desk platforms
Basic PowerShell knowledge (advantageous)
Experience:
Experience in a helpdesk or technical support environment.
Experience providing remote, telephone, and face-to-face support.
Job Benefits
At Trant, we offer the opportunity for career development and progression within a professional working environment, and we strongly encourage employees to gain professional qualifications and fully support individuals on their journeys towards chartership.
Work on complex, meaningful engineering projects
Be part of a collaborative, multi-disciplinary team
Strong pipeline of secured work and career progression opportunities
Innovative environment with in-house design and manufacturing capability
Long-term secured framework work
Clear career development opportunities
Strong safety and wellbeing culture
Competitive salary and benefits package
Our company benefits package includes.
Competitive salary
Company car or car allowance (some levels)
Mentored support within our ‘Career Development Association’, to work towards chartership
24 days holiday (increasing with service) + 8 bank holidays
Options to buy additional holiday via salary sacrifice
Company Pension Scheme
Flexible working based on a ‘core hours’ system
1 x Professional Membership paid annually
Hybrid working
Employee Assistance Program
Free onsite parking
Bike to Work Scheme
Discretionary annual bonus
Ready to take the next step in your planning career? Apply now and be part of something bigger