An exciting opportunity has arisen for x1 Access Administrator to support with the day to day running of a thriving Outpatient and Inpatient Access Team. The expectation of role is to work across multiple teams within an Outpatients setting and to provide a professional efficient and effective centralised booking service for a variety of theatre sessions or outpatient clinics as required.
Key Responsibilities
* Work to facilitate the booking, support and organisation of patient access, either via ensuring that inpatient theatre lists are produced in a timely manner with appropriate comment added to Care Flow and Blue spier theatre systems, or, ensuring that outpatient clinics are booked locked / withdrawn in a timely manner with appropriate comment added to the PAS system
* Reschedule or cancel patient’s appointments efficiently using the CareFlow system ensuring that patient offered choice of appointment time / date
* Using Envoy Text Messaging service to contact patients for hospital cancellations
* Liaising with GP surgeries/Care Group Services and other healthcare professionals as required within remit of job role
* Print and process patient referrals into the CareFlow system in readiness for scan clinical triage
* Telephone patients (as and when requested) to maximise slots, follow up DNAs and remind patients of their appointment
Required Skills and Experience
* Outstanding and proven customer service skills or experience working in a busy customer care focused environment
* Ability to work in a calm, logical and methodical way, multi‑task effectively under ongoing service demands
* Effective communication skills, able to work well under pressure and be a key team player
* Use multiple systems to carry out work including Microsoft Office products
* Using initiative to ensure that patients are booked in line with local and national access targets
* Plan, organise and prioritise own workload, while accepting direction and delegation from Outpatient Access Team Leader, Access Manager and/or Outpatient Care Group Support Manager
* Deal with all enquiries in an efficient, polite and courteous manner, providing a caring, compassionate, helpful service to patients, other health care professionals and the general public
* Receive and handle internal telephone calls accordingly, actioning appropriately, liaising with other departments and other healthcare professionals across the organisation to support the patient experience
* Walsall Healthcare NHS Trust values: RESPECT – COMPASSION – TEAMWORK – PROFESSIONALISM
Working hours: Monday – Friday 9:00 am to 5:00 pm.
This advert closes on Monday 10 Nov 2025.
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