Contract Manager - Facilities Management, Mobile - Canary Wharf to Southbank Place
Our client, a well-established and expanding facilities management business, is seeking a dynamic Contract Manager to take ownership of a portfolio of service contracts. This pivotal role will see you driving operational excellence, ensuring commercial success, and delivering outstanding service to valued clients.
As Contract Manager, you'll lead the day-to-day delivery of FM contracts, guiding teams to meet high standards of performance and compliance. This is a fantastic opportunity for an ambitious professional who thrives in a fast-paced, client-focused environment and wants to make a real impact within a supportive and forward-thinking organisation.
Main Responsibilities
* Oversee the full contract lifecycle, including mobilisation, ongoing performance, change control, and renewals.
* Ensure services are delivered in line with contractual commitments, SLAs/KPIs, and all relevant health & safety standards.
* Monitor and analyse contract performance, identifying opportunities for innovation, efficiency, and service enhancement.
* Take full commercial responsibility for your contracts, managing budgets, financial reporting, and P&L performance.
* Act as the main point of contact for clients, developing and maintaining strong working relationships built on trust and transparency.
* Lead and support internal teams and supply partners to ensure consistent, high-quality service delivery.
* Ensure full compliance with legal, regulatory, and company standards, with a particular focus on health & safety.
* Manage the mobilisation of new contracts, ensuring seamless transitions and positive client engagement from day one.
Skills & Experience
* Proven experience as a Contracts Manager within the FM industry (hard or soft services).
* Strong financial and commercial awareness with experience overseeing budgets and P&L.
* Excellent stakeholder management skills, with the ability to communicate clearly and confidently at all levels.
* In-depth understanding of FM delivery models, SLAs, KPIs, and compliance frameworks.
* Experience managing multi-site operations and leading diverse teams.
* Relevant qualifications in Facilities Management, Engineering, or Business are desirable.
* Health & Safety qualifications (IOSH, NEBOSH, or equivalent) are highly advantageous.
For more information please contact the assigned consultant or apply directly with your CV.
RG Setsquare is acting as an Employment Agency in relation to this vacancy