Job Description
Our client are a well established Financial Services organisation, focused on delivering first charge and second mortgages.
They are looking for a competent Office Manager to support the Head of Lending in the day to day running of the team. They will assist in leading the growing Lending team and supporting them to achieve their aims and objectives.
Responsibilities
·Ensuring that all enquiries are managed within agreed SLAs
·Organising team diaries / managing team cover and holiday requests
·Conducting regular 1:1 meetings with Case Managers
·Liaising with Training & Compliance to ensure all remedial work is completed
·New Starter Orientation of the company
·Assisting the Head of Lending with reviewing and tracking team performance and training needs
·Ad hoc requests / tasks to ensure smooth and effective running of the department
·Providing exceptional administration service
·Targets – to ensure team meet targets set on a monthly basis
·Ensure that the ethics and guidance of the company are promoted
Knowledge, Experience & Key Skills
1. Previous experience of Lending OR experience of working within the financial services sector is desirable
2. Leadership communication skills and role model capability
3. Engaging and able to influence others with a collaborative and inclusive style
4. Excellent time management and organisational skills are a MUST
5. Ability to prioritise workloads, multi-task and meet deadlines
6. Previous experience of working in a similar role with an expert knowledge of MS Office and Outlook
7. Proactive and flexible approach – ability to adapt to change
8. Ability to positively influence behaviour in others
9. Methodical and reliable, with attention to detail
10. Confident verbal communication and relationship building skills
11. Strong written communication skills
12. Keen to take on responsibility
13. Ability to work using own initiative
14. Strong team player