Job overview
We have a great opportunity for an experienced administrator with knowledge of HR systems and processes to join our Chichester based workforce services team. In this key role you will use your supervisory skills to lead and motivate our team of Administrators to accurately maintain our HR system (ESR). To succeed in the role you will be comfortable working to set deadlines, have a good general understanding of HR administrative processes and demonstrate strong customer service skills. The Workforce Services team are responsible for maintaining our HR system with accurate staff information and providing support to managers and staff regarding employee records. Working closely with the Service Delivery Manager, your role will be at the centre, maintaining quality, accuracy and compliance.
If you are a committed individual and keen to further develop your knowledge of NHS HR processes, we would love to hear from you !
The role is based in our office at St Richards Hospital, working full time, Monday to Friday.
Main duties of the job
The Workforce Services Team Leader provides management and supervision support for a team of Workforce Services Administrators ensuring high standards of customer experience. The post holder manages complex changes or amendments to staff records that require escalation and are of a non-routine nature.The post holder will take the lead on complex and on occasion, contentious issues relating to pay. The role is varied supporting non-medical staff and managers, it will provide the successful applicant exposure to the national Electronic Staff Records (ESR) system, and require a good understanding of NHS terms and conditions and pension/retirement processes.
Working for our organisation
At UHSussex (UHSx), diversity is our strength, & we want you to feel included to help us always put the Patient First. Your uniqueness & experiences will be part of our creative and innovative community where everyone is encouraged to succeed. We have a range of Staff Networks to help break down barriers, & can offer a buddy to help new members settle in. We’re proud to be a Disability Confident Employer (Level 2) & a Veteran Aware Trust.
We treat our patients & staff with the same compassion & empathy we expect for ourselves. We’re here for them when they need us, and we go above & beyond to meet their needs. This can be seen in our candidate information pack & wellbeing programme, for staff which is extensive & designed to support you when you need it, including where possible, flexible working to support work life balance - because we know that to look after others we must first look after ourselves.
As a university trust and a leader in healthcare research, we value learning, teaching & training so that we can be the best that we can be. From the moment you start with us & throughout your career we will help you to grow & develop. We hope that in choosing UHSx you are choosing a long & happy career where you will be able to see the difference you make & feel valued for all that you do.
We look forward to receiving your application & the start of your journey with UHSx.
Detailed job description and main responsibilities
· Maintain the ESR system ensuring accurate records are maintained for staff.
· Provide team leadership and first line management for a team of workforce administrators acting as a role-model for others.
· Demonstrate an inclusive, engaging and supportive leadership style.
· Work autonomously to continually prioritise personal and team workload to ensure timely delivery relating to payroll cut-off. There is a requirement to dynamically manage priorities based on operational need often at short notice.
· Interpret national terms and conditions and apply these locally to UHSussex staff.
· Remain up to date with changes to terms and conditions, providing advice to direct reports and line managers.
· Develop processes and procedures to ensure the effective and consistent management of the ESR system and workforce information.
· Contribute to the development of workforce policy and practice.
· Audit the teams work to identify errors, develop plans to rectify and ensure processes and/or training needs are reviewed.
Person specification
Esstential
Essential criteria
1. Educated to bachelors degree level or equivalent professional experience.
2. Experience of supervising and managing staff.
3. ESR technical knowledge
4. Experience and understanding of dealing with performance management and team development.
Desirable criteria
5. NHS HR experience
6. Experience of working as a Team Leader within a transactional HR setting.
Equality, Diversity and Inclusion
Essential criteria
7. Evidence of having championed diversity in previous roles (as appropriate to role).
8. Evidence of having undertaken own development to improve understanding of equalities issues
Important information for applicants:
A Note on AI Use in Applications
We value the individuality and authenticity that each candidate brings to the application process. While AI tools are increasingly accessible, we strongly discourage their use in completing your application. Your responses should reflect your own voice, experiences, and motivations—elements that are essential to a fair and accurate evaluation.
Applications that rely heavily on AI-generated content may misrepresent your abilities and could result in your application being rejected. We encourage you to take the time to present your genuine self, as this helps us better understand your potential and ensures a transparent selection process.
Closing Adverts Early: In the event of exceptional interest, we may close adverts earlier than specified.
Some of our adverts are capped for a limited number of applications; therefore, the advert will close once the cap has been reached. We therefore encourage you to submit your application as soon as possible if you are interested in the position to prevent you from missing out on applying for the opportunity.
Flexible Working: If you would like to explore potential options regarding flexible working please speak with the appropriate recruiting/line manager.
DBS Checks: As part of our commitment to a safe working environment, we undertake a Disclosure and Barring Service check on all new employees where the role is eligible for a criminal record check. We make offers in line with the Rehabilitation of Offenders Act 1975.
Skilled Worker Visa: Applications for Skilled Worker sponsorship are welcome for the roles that meet the Visa and Immigrations eligibility criteria. For further information please visit the gov.uk website searching for Skilled Worker. It is your responsibility as the applicant to ensure that you meet this criteria.
UHSussex reserves the right to close the role early if we receive a high volume of applications