This role has been identified as suitable for hybrid working which will be a combination of home working and working from our offices, with Head office at Craven Arms and travel to other offices as required.
We are looking for a highly organised and proactive Business Support Assistant (Works Scheduler) to join our Connexus Repairs team. In this role, you will play a key part in ensuring the smooth delivery of repairs and maintenance services to our customers. You’ll assist with planning, scheduling, and coordinating works for our trade colleagues and contractors, while providing essential administrative support to the Connexus Repairs office.
Key Responsibilities
* Plan and schedule repairs, servicing, and maintenance works in line with procedures and SLAs.
* Liaise with tenants, contractors, and internal teams to ensure efficient service delivery.
* Issue works orders, material requisitions, and purchase orders.
* Diagnose repair requests, prioritise jobs, and arrange appointments with customers.
* Prepare customer communications and maintain servicing databases and legal documentation.
* Support weekly performance reporting and general administration tasks.
* Process invoices and maintain compliance with financial procedures.
What We’re Looking For
* Strong organisational and planning skills with attention to detail.
* Excellent communication skills, both written and verbal.
* Ability to prioritise workload and meet deadlines in a fast-paced environment.
* Proficient in Microsoft Office and comfortable using scheduling systems.
* Experience in repairs, maintenance, or property services planning is essential.
Shortlisting date: 10 December 2025
Interview date: 16 December 2025