Start your career in tech with a leading managed services provider. Trinity Managed Services is offering an exciting opportunity for a motivated and tech-savvy individual to join our team as an IT Support Apprentice. This role is ideal for someone looking to gain hands-on experience while working towards a recognised qualification in a dynamic and supportive environment. At Trinity, we provide innovative IT solutions to clients across various sectors, and were passionate about developing the next generation of IT professionals. If youre enthusiastic about technology, eager to learn, and ready to take the first step in your IT career, wed love to hear from you. In this role, youll work towards yourLevel 3 IT Support Apprenticeship,delivered by our expert training team at Baltic Apprenticeships. A Typical Day in the Job: Using the telephone to answer incoming support calls Hands on repairing hardware Resolving issues in office 365 Providing support remotely Configuring new devices and processing new starter requests Involvement in password resets and anti-virus configuration Networking installation and monitoring Laptop and computer repairs and upgrades Full training and support will be provided by your workplace mentor and from the Baltic team. Salary, Hours & Benefits: £15,000 per annum Monday - Friday 9am-5:30pm Hybrid working 1 day at home 21 days annual leave plus bank holidays Social events Christmas parties Flexible working Auto enrol pension Desired Qualities, Skills and Knowledge: Ability to work well in a team environment A general passion and interest in IT Great problem solver Good customer service skills Driven to succeed Good time management skills GCSE Grade 5/C in English and grade 4/C in Maths is required for this role Your Training with Baltic: This apprenticeship provides the skills, qualification, and experience you need to immerse yourself within an exciting, fast-moving industry and become an effective IT Support Technician. Next Steps: If this sounds like the role for you, send us an application! Once we receive your CV, one of our team will be in touch to help you with the next stage. The application process includes an informal chat with our recruitment team, followed by a more formal employer interview if shortlisted. Eligibility Criteria: You must have the right to work in the UK, and valid residency status to apply for this apprenticeship. ADZN1_UKTJ