* 5 months temporary role
* Weekly pay & competitive hourly rate
About Our Client
Our client is a well-established, large organisation within the property industry. They are known for their commitment to excellence and a strong focus on customer satisfaction. They're based in England and have a broad network across the country.
Job Description
Carry out various tasks to a high standard as instructed, including but not limited to:
* Handling incoming calls from customers reporting repairs
* Monitor the live board to ensure the operative / engineer is fully utilized throughout the day
* Arranging follow on appointments for any jobs not completed on first visit.
* Allocate Emergencies throughout the day
* Closing jobs in the system complete or cancelled as the day unfolds.
* Work from the CSC as and when required Back End Planner
* Clear any jobs flagged as no access (48 hours)
* Appointing any jobs that are unappointed in the system
* Planning appointments for any Legal Disrepair Jobs
* Dealing with any Out of Hours jobs including payments.
* Raising Purchase orders as required.
The Successful Applicant
A successful Temporary Customer Service Advisor should have:
* Experience within customer service or a helpdesk role
* Excellent communication skills - written and verbal
* Customer facing / customer service orientation
* Ability to plan and organise
* Attention to detail and accuracy
* Good computer skills
o experience of Microsoft Office Suit essential (Word, Excel, Outlook, Explorer, PowerPoint)
o experience of SAP beneficial
* Ability to prioritise works
* Ability to work as part of a team but also act independently as required
* Can commit to a 5 month temporary role
What's on Offer
In return, our client can offer:
* Competitive hourly rate
* Great working patterns (Mon - Fri 08:30am - 16:30pm)
* Chance to be extended or go perm!
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