SS&C is seeking a highly motivated and technically skilled Trade Support Analyst to join our team in a client-facing role, supporting one of our top hedge fund clients. This is a unique opportunity for someone with a background in technology, financial operations, and client service to gain exposure to front‑line trading and operational workflows at a leading investment firm – while benefiting from the structure, culture, and career growth of working for a world‑class technology provider.
Key Responsibilities
* Provide first‑line support for trade capture, trade booking, and system workflow issues.
* Perform initial troubleshooting, root cause analysis, and resolution where possible.
* Monitor application health, trading workflows, and post‑trade processes to ensure timely settlement and accurate positions.
* Act as the communication bridge between the client’s front‑office teams and SS&C’s internal support, engineering, and product teams.
* Maintain a strong onsite presence to foster close working relationships and ensure rapid response to critical issues.
* Assess, triage, and track support requests, providing real‑time solutions where appropriate.
* Create and maintain internal documentation and client‑facing knowledge base articles.
* Support and test in UAT for new system releases, patches, and enhancements.
* Contribute to continuous improvement of support processes and client experience.
Qualifications
* Bachelor's degree from an accredited university or college.
* Previous experience in trade support, middle office, operations, or trading system support.
* Strong proficiency in SQL; familiarity with scripting or programming languages (Python, C#, PowerShell) advantageous.
* Understanding financial instruments across multiple asset classes (equities, fixed income, FX, derivatives) beneficial.
* Excellent written and verbal communication skills, including the ability to explain technical issues for non‑technical users.
* Strong attention to detail, organizational skills, and a proactive mindset.
* Enthusiastic about learning and thriving in a high‑performance, client‑facing environment.
EEO Statement
We encourage applications from people of all backgrounds and particularly welcome applications from under‑represented groups, to enable us to bring a diversity of perspectives to our thinking and conversation. It is important that we strive to have a workforce that is diverse in the widest sense. Unless explicitly requested or approached by SS&C Technologies, Inc. or any of its affiliated companies, the company will not accept unsolicited resumes from headhunters, recruitment agencies, or fee‑based recruitment services.
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