Job Description
Pursuit Aerospace is a global manufacturer of complex aircraft engine components that are developed through highly integrated processes. Our exceptional quality is driven by a deep investment in and the daily practice of continually improving our people, processes, and products. www.pursuitaero.com
Always Pursuing Better.
Purpose/ Summary
The IT Support Technician position is responsible for providing technical support services to end users, hardware and software installation, repairs, upgrades, troubleshooting of issues, researching and resolving complex problems, and performing project work as assigned.
Core Duties And Responsibilities
Under direct supervision:
1. Utilizes the IT service ticketing system and provides exceptional technical support to end users via phone, email or in-person
2. Ensures proper procedures are followed when identifying problems
3. Troubleshoots and resolves issues related to user access, service interruptions, and hardware and software problems
4. Coordinates on-site visits as needed with end users to efficiently resolve technical problems and ensures proper communication of resolution to the customer
5. Installs, configures, and maintains computer systems and network devices
6. Manages planned and u...